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# IT Support Engineer

- **Company:** Mphasis
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Continuous Integration, RAID, VMware ESX Servers, Hyper-V, Network Troubleshooting, Lightweight Directory Access Protocols (LDAP), Windows Servers, Wide Area Networks, Data Logging, Storage Technologies, Hardware Asset Management
- **Published:** September 10, 2026
- **Apply:** https://www.dice.com/job-detail/4ac063b7-1081-4853-bb20-2e8773fd165d

## About the Role

Level: Mid junior (1 3 years relevant experience, or strong hands-on background with close supervision on unusual work), * 1 3 years (or equivalent) with server/appliance hardware, cabling, and safe rack/transport work.

 * Basic hardware and network troubleshooting skills
 * Able to follow written steps, label work, and record serials/asset data.
 * Reliable for local transport when needed; clear written handoffs for shipments and RMAs.
 * Nice to have: exposure to containers, CI/CD and storage networks.

Conditions
Physical work and sensitive areas; background check and security/credential rules as required.

## Description

Performs hands-on network and storage hardware work, basic lab host support, and shipping/inventory tasks. Follows runbooks and asks for help on complex or one-off issues. Does not own architecture or tool design., * Network / appliances: NIC moves, swaps, bypasses, and chassis relocations; Tetra/specialty NIC installs; switch wiring; in-path and WAN LAN connectivity fixes.

 * Storage: Disk and storage-unit replacements; drive swaps and field replacements (non-RAID flows as directed); spare parts.
 * Logistics: Shipping, RMAs, peripherals; moving gear; PO/shipment tracking and inbound logistics.
 * Lab: Cabling, patching, power-on, wake/sleep; facility/lab access coordination.
 * Lab IT: ESX, Hyper-V / Windows Server hosts and LAN/WAN pairs (operate and troubleshoot with guidance).
 * Other: General troubleshooting; remote syslog/logging server replacement as runbooked; hardware inventory and retired-gear tracing; use of internal analytics/DB/service endpoints and credentials per process; password sync and locked lab accounts for non-LDAP flows as trained.


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