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# Help Desk Engineer (Onsite)

- **Company:** WCA Technologies, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Azure, Domain Name System (DNS), Multi-Factor Authentication, Email Filtering, Hyper-V, Microsoft Office, Networking Basics, Windows PowerShell, Microsoft SharePoint, Virtualization Technology, Software Vulnerability Management, Veeam, Network Server, Vmware
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2994026fb94c63a0

## About the Role

* Minimum 2 - 5 years Help Desk MSP experience
 * Experience working with CRM Ticketing & RMM Platforms, ConnectWise preferred
 * Experience working with/knowledge of Windows Servers, Windows OS (10, 11), MAC iOS, Hyper-V Virtualization, VMWare, Microsoft Office applications, Microsoft Azure, SharePoint Online, AV
 * Experience with Microsoft 365 Administration
 * Experience with systems administration tasks, such as Active Directory, Group Policies etc.
 * Experience with Backup products such as Datto, Veeam
 * Familiarity with security products such as EDR, Vulnerability Management, MFA, Spam filter, DNS Protection etc.
 * Understanding of basic networking concepts
 * PowerShell scripting knowledge is a plus
 * Ability to concisely document issues and resolution steps
 * Ability to work independently and as part of a team
 * Experience in managing workflow and multitasking
 * Good oral/written communication skills and time management skills
 * On-going knowledge of mainstream and emerging technologies

## Description

* Assist the Help Desk team with dispatch/scheduling and escalating support tickets as required to Level 1 & 2 technicians
 * Provide Level 1 direct primary end-user support remotely or onsite as needed
 * Assist with the maintenance of a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs and documentation, and improvement suggestions
 * Monitor alerts from RMM tools and backups
 * Assist with installation and troubleshooting of PC/server applications & hardware
 * Contribute to projects involving servers, workstations and network upgrades


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