> Markdown version of [/jobs/ext/3465416-regional-operations-manager-process-server-network-southwest](https://www.wearedevelopers.com/jobs/ext/3465416-regional-operations-manager-process-server-network-southwest). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Regional Operations Manager, Process Server Network - Southwest

- **Company:** ABC Legal
- **Location:** Houston, TX, United States (Remote available)
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, SQL Databases, Performance Monitor, Looker Analytics
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ebddde98c51ba543

## About the Role

* Experience owning a local market, territory, or region in a marketplace, gig, or field-operations environment

 * A self-starting data habit: you pull your own numbers rather than wait for a report, and you know what to ask next when you look at a dispatch or service-level dashboard

 * Comfortable partnering with project managers to scope and execute in-market initiatives

 * At least one direct report you can speak to specifically - not just headcount, but how you coached them

 * Strong written communication - leadership shouldn't have to chase you for a market-health update

Preferred Qualifications

 * Has run structured pilots with clear hypotheses and turned the results into something that scaled elsewhere

 * SQL or dashboard fluency (Metabase, Looker, or similar) you want the underlying data, not a summary of it

 * Comfortable in Jira (or similar) for scoping/tracking pilots, and in a tool like Intercom for network-facing communication

 * Experience building in ambiguous environments where the playbook didn't already exist

 * Has coached someone in a contract or hourly role and understands how that differs from managing an employee

## Description

Process servers are the independent contractors who physically deliver legal documents (like lawsuits and subpoenas) to the people named in them - a legally regulated, time-sensitive service. ABC coordinates a network of these contractors nationwide.

This role owns that network end-to-end in our two highest-priority markets: Arizona and Texas. You're responsible for making sure there are enough servers in the right places, that the highest-volume ones stay engaged and paid fairly, and that when something breaks, like a coverage gap, a slow region, a compliance issue, you catch it before a dashboard does and fix it.

This is a marketplace operations role, similar to what a strong regional lead at a gig, delivery, or field-service company does, which is balancing local supply and demand using data you go get yourself, not data someone hands you.

While this is a remote position, frequent travel to AZ or TX is expected.

What You'll Own

 * Supply and demand balance across AZ and TX - identifying coverage gaps, recruiting new process servers, setting dispatch strategy, and growing server capacity in your priority markets

 * Early problem detection - spotting where performance is slipping and diagnosing the root cause before it appears on a formal scorecard

 * Relationships with the region's highest-volume servers - you're the face of ABC in-market, not a name on an email chain

 * Root cause analysis - when something's off, you define the actual problem and bring a recommended fix, not just a flag

 * Incident response for your region - app outages, dispatch bottlenecks, weather disruptions - you're the real-time point of contact for the network and leadership

 * Marketplace pilots - running in-market tests, tracking real results, and reporting back fast and honestly, in partnership with project managers

 * Regional incentive budget, within limits set with your Sr. Director - you flag overspend before finance does

 * Regional performance reporting - coverage gap closure, service-level attainment by tier, and overall market health

 * Direct management of W2 (full-time employee) staff on your team, including approving timecards and running performance reviews

 * Feeding what you learn back incentive design, dispatch rules, and pay structures improve across ABC's other markets

What We're Looking For

You've owned a local market, territory, or region for a gig, delivery, or field-service business - ideally one that was underperforming when you took it on. What matters most:

 * You've balanced supply and demand yourself, combining what you see in-market with data you collected

 * You've coached someone in a frontline or contract role to a real improvement in performance, and can talk specifically about how

 * You've managed full-time (W2) employees through the formal parts of the job: timecards, performance reviews

 * You want to run experiments, iterate fast, and scale what works

 * You want to be on the ground in the market - this is not a remote strategy seat, even though the role is remote-eligible