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# Product Owner, Customer Experience

- **Company:** Gainsco Auto Insurance
- **Location:** Richardson, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Agile Methodology, Google Analytics, Mobile Application Software, Operational Data Store, Scrum Methodology, Power BI, Tableau (Software), Tools for Reporting
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db755905e494ff5c

## About the Role

* Bachelor's degree in Business, Marketing, Technology, Insurance, or a related field required., * 5+ years of experience in Product Management, Product Ownership, Customer Experience, Business Analysis, or a related role is required.
 * 3+ years of experience within Property and Casualty insurance is required, preferably non-standard auto insurance.
 * Experience working in Agile and Scrum environments, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
 * Experience gathering requirements, managing product backlogs, writing user stories, and defining acceptance criteria.
 * Strong understanding of digital customer journeys and customer experience best practices.
 * Knowledge of insurance policy administration, billing, claims, and CRM platforms.
 * Experience using analytics tools such as Power BI, Tableau, Adobe Analytics, or Google Analytics.
 * Familiarity with customer contact center technologies and omnichannel engagement tools.

Skills and Abilities:

 * Strong communication and leadership skills, with the ability to influence without direct authority.
 * Proven ability to lead complex, cross-functional programs and deliver initiatives predictably.
 * Strong analytical skills with the ability to turn customer and operational data into actionable priorities.
 * Excellent stakeholder management and facilitation skills.
 * Ability to translate complex business needs into clear requirements for technical and non-technical partners.
 * Strong business acumen with a focus on customer value, operational efficiency, compliance, and profitability.
 * Experience developing business cases and ROI analyses for proposed initiatives.
 * Demonstrated ability to deliver measurable business outcomes.

## Description

* Own and improve the customer journey across quoting, policy issuance, billing, servicing, renewals, claims, and retention.
 * Translate customer needs and business goals into prioritized roadmaps, epics, features, user stories, and acceptance criteria.
 * Manage the product backlog and partner with development teams throughout Agile delivery to produce timely, high-quality solutions.
 * Improve digital experiences across online quoting, self-service portals, mobile applications, payment solutions, claims tracking, and customer communications.
 * Use customer feedback, analytics, complaint trends, and operational data to prioritize enhancements and measure results.


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