> Markdown version of [/jobs/ext/3465428-i-t-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/3465428-i-t-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# I.T. Help Desk Technician

- **Company:** Trulite
- **Location:** Alpharetta, GA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Data Logging, Computer Equipment
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=86b7e99e86189857

## About the Role

An IT professional with at least 2+ years of experience working in a help desk environment and excellent problem solving, oral and written communication skills.

Skills You Bring:

 * Demonstrated commitment to achieving the organization's goals and objectives
 * Excellent ability to partner across the organization; both within the Operation and the Procurement teams as well as cross functionally
 * Strong personal and business ethics
 * Strong analytical and problem-solving skills
 * Strong negotiation skills and ability to work with suppliers
 * Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
 * Ability to drive change and sell new concepts and approaches through persistence, self-motivation, energy, tenacity, follow-through, and commitment

## Description

* Manage and resolve IT support tickets in a timely manner
 * Generating network sign ins for new hires
 * Changing configurations, settings, and permissions within the software
 * Updating employees on the status of their service requests
 * Document customer interactions by logging all service requests and updating tickets as needed
 * Respond to customer issues via phone, email, and computer chat
 * Run diagnostics to resolve customer reported issues
 * Escalate issues to the next Tier with next level of difficulty
 * Install, make changes, and repair computer hardware and software
 * Follow-up with customers to ensure issues are resolved