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# IT Technician 2-Student Technology

- **Company:** University of Tennessee
- **Location:** Memphis, TN, United States
- **Salary:** $42,952.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Applications, Cyber Security, Issue Tracking Systems, Web Portals, Microsoft Office, Microsoft Operating Systems, Release Management, Remote Access Technology, Computer Equipment, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1750bcbf4d560d13

## About the Role

EDUCATION: Associate's Degree. (TRANSCRIPT REQUIRED)

EXPERIENCE: One (1) year of related work experience; OR Bachelor's Degree in lieu of one experience; OR a combination of education and experience to equal three (3) years. (Associates Degree in Information Technology and one (1) year of job-related experience or job-related certificates are acceptable/preferred).

KNOWLEDGE, SKILLS, AND ABILITIES:

 * Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
 * Excellent organizational and communication skills to communicate solutions to a variety of computer problems.

## Description

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The IT Technician 2 provides quality customer service to UT Health Sciences students, faculty, and staff who need technical assistance. This position repairs UT Health Sciences computer equipment via phone, web portal, or walk-in to the Service Desk call Center.

 * Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.

 * Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.

 * Documents all technical problems and assigns 3rd tier workflow in ticketing system.

 * Configures computing devices and installs software brought to the Service Desk.

 * Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus.

 * Runs computer remediations and malware cleanup at the request of the Cybersecurity department.

 * Tests and evaluates software applications as well as new hardware before production release.

 * Collates information and submit service requests for account management tasks, cloud-based service access and equipment moves and setups across the UT Health Sciences.

 * Performs other related duties as assigned.


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