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# IT Support Technician

- **Company:** Systems, Inc
- **Location:** Paducah, KY, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Online Services, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Microsoft Servers, Networking Basics, Anti-Phishing, TCP/IP, Virtualization Technology, Wide Area Networks, Peripherals
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=737b419d14469570

## About the Role

Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus., * 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience

 * Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows)
 * Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
 * Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
 * Experience troubleshooting standard hardware issues and running diagnostics
 * An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
 * Basic Apple, Mac OS, and iOS troubleshooting experience a plus
 * Demonstrable ability to quickly learn and support various business applications
 * An Associates or Bachelor's degree in a technology-related field
 * 1-3 years customer service experience.

## Description

* Providing Level 1 and Level 2 Remote and Onsite technical support to clients.
 * Works effectively within a team structure.
 * Can effectively implement and provide support for business-class hardware/software.
 * Work within a ticketing system and maintain a ticket queue.
 * Maintain thorough, accurate, and up-to-date client documentation.
 * Maintain up-to-date records of work performed on trouble tickets.
 * Maintain a high level of customer satisfaction.
 * Communicate effectively with users to provide updates on trouble tickets.
 * Maintain appropriate industry skills and certifications.


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