> Markdown version of [/jobs/ext/3465863-support-specialist-technical](https://www.wearedevelopers.com/jobs/ext/3465863-support-specialist-technical). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Specialist, Technical

- **Company:** Restaurant365
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software as a Service, Information Systems, System Configuration, LiveChat, Data Streaming, Enterprise Software Applications, Bug Reporting, Data Management
- **Published:** September 17, 2026
- **Apply:** https://startup.jobs/support-specialist-pos-restaurant365-10083380

## About the Role

* High attention to detail, particularly when working with system configuration and financial data

 * Strong Excel skills, including data review and validation

 * Flexible and adaptable to shifting customer and team needs

 * Solution-oriented mindset with the ability to troubleshoot and communicate clearly under pressure

 * Excellent written and verbal communication skills, with the ability to simplify complex technical concepts

 * Strong technical aptitude and comfort working across multiple support platforms (ticketing systems, chat, outbound phone)

 * Experience working with integrated systems and understanding how data flows between applications

 * Reliable and punctual attendance in assigned shifts and workdays including providing clear and timely communication with management regarding availability and scheduling changes

PREFERRED QUALIFICATIONS

 * Bachelor's degree with emphasis in business, finance, accounting, or information systems

 * Restaurant industry experience

 * Strong understanding of general business processes and workflows

 * Previous experience in a technical support or customer-facing technical role

 * Experience supporting SaaS or ERP platforms (e.g., enterprise software, financial systems, or operational management tools)

## Description

The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business critical restaurant operations. The ideal candidate brings strong technical aptitude, structured problem-solving skills, and the ability to communicate clearly with both technical and non-technical stakeholders., * Gather detailed technical and business information from customers to troubleshoot reported issues

 * Diagnose configuration, workflow, and data-related issues and deliver accurate solutions

 * Educate customers on Restaurant365 system functionality and best practices

 * Route non-technical or non-applicable issues to appropriate teams when necessary

 * Identify, document, and escalate suspected software defects with clear reproduction steps and impact details

 * Participate in live chat rotations

 * Manage a personal queue of customer tickets while meeting SLA and quality standards

 * Identify gaps in internal and customer-facing documentation and contribute improvements

 * Assist Support leadership in rolling out new platform features or workflows

 * Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes, or unforeseen delays - particularly when supporting customers across multiple time zones


## Related Videos

- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark)
- [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes)
- [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Coffee with Developers](https://www.wearedevelopers.com/videos/341-coffee-with-developers)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)