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# Associate IT User Support

- **Company:** RJT Compuquest, Inc.
- **Location:** Solon, OH, United States
- **Salary:** $48,880.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Adobe Connect, Active Directory, Microsoft Outlook, Desktop Computing, Microsoft Office, Software Asset Management, Peripherals, Information Technology
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1726246a5a8e0f2d

## About the Role

* Bachelor's degree in IT/Technology/Business or relevant IT certification.
 * 1+ year of hands-on IT/IS experience.
 * Experience with Microsoft Windows, Active Directory, Outlook/Exchange, Office, Teams, and Adobe Connect.
 * Strong troubleshooting, communication, organization, and problem-solving skills.
 * Experience managing hardware/software inventory.

## Description

Provide Tier I IT support to end users at the Solon R&D site, troubleshooting hardware, software, network, phone, printer, and video conferencing issues., * Provide technical support via phone, email, Teams, and in person.

 * Troubleshoot Windows, Microsoft Office, Outlook/Exchange, Teams, Active Directory, and workstation issues.
 * Set up computers and equipment for new employees.
 * Install, configure, and maintain hardware, software, and peripherals.
 * Support Teams and mobile phone systems.
 * Maintain accurate hardware/software inventory records.
 * Coordinate with IT teams, vendors, and service providers for issue resolution.
 * Escalate complex technical issues when needed.
 * Assist with IT projects and maintain compliance with company policies.