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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** AHS Staffing, LLC - **Location:** Frisco, TX, United States (Remote available) - **Experience:** Expert - **Salary:** $110,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Computing Platforms, Software as a Service, Information Systems, System Configuration, Microsoft Office, Microsoft PowerPoint, Workday - **Published:** September 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7d7a9c6bafe10820 ## About the Role * Required: High School Diploma or GED * Preferred: Bachelor's degree in Business, Operations, Information Systems, or a related field * Preferred: Certified PMP or willingness to obtain PMP within 12 months. Required Experience: * 5-7 years of experience in implementation, operations, or client onboarding * Demonstrated experience leading client-facing software or platform implementations * Experience delivering client training, demos, or onboarding sessions * Strong ability to translate business requirements into system configurations * Experience managing implementation timelines and deliverables * Strong communication and client engagement skills * Ability to work cross-functionally with Product, Engineering, Sales, and Operations teams * Willingness to travel 10-25% for client implementations, go-live support, and training * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) * Demonstrated ability to utilize AI-enabled tools to support workflows, documentation, and efficiency Preferred Experience: * Experience in MSP, SaaS, or workforce solutions environments * Experience managing complex or multi-stakeholder implementations * Experience working with workflow configuration, system setup, or operational tools * Experience supporting client adoption and change management * Experience using AI tools to improve implementation efficiency and client enablement Success Metrics: * Successful and timely completion of client implementations * Client satisfaction during onboarding and go-live * Effectiveness of training, demos, and knowledge transfer * Accuracy and quality of system configurations and implementation deliverables * Contribution to process improvements and implementation efficiency, Qualified candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Requirements may vary depending on the role. A detailed job description, including the essential functions and any physical requirements, will be provided upon request. ## Description The Implementation Manager is responsible for leading client-facing implementation activities for the Trio platform across MSP and SaaS environments. This role owns the execution of implementations from configuration through go-live, working directly with clients to ensure successful deployment and adoption. Operating within the Operations function, this role serves as a key bridge between clients, technical teams, and internal stakeholders. The Implementation Manager leads client onboarding, delivers training and demos, and ensures alignment between client needs and platform capabilities while driving a high-quality implementation experience. Principal Responsibilities: Client-Facing Implementation Ownership * Lead implementation activities for the Trio platform across MSP and SaaS client environments * Own execution of implementations from initial setup through go-live * Manage implementation timelines, deliverables, and client expectations * Ensure successful deployment of platform configurations aligned with client requirements Client Onboarding, Training & Enablement * Deliver client onboarding sessions, platform training, and implementation walkthroughs * Conduct demos and knowledge transfer sessions to support client adoption * Guide clients on platform functionality, workflows, and best practices * Support clients during go-live and early-stage adoption Solution Alignment & Discovery * Conduct discovery sessions to understand client needs, workflows, and business requirements * Translate client requirements into system configurations and implementation plans * Align platform capabilities with client use cases and operational needs * Identify gaps, risks, and opportunities during implementation Cross-Functional Coordination * Partner with Product and Engineering teams to communicate client requirements and feedback * Collaborate with Sales, Account Management, and Program Management teams to ensure alignment * Coordinate internal resources to support successful implementation delivery * Serve as a liaison between clients and internal teams throughout the implementation lifecycle Implementation Execution & Quality Assurance * Configure workflows, system setups, and platform components based on client needs * Validate system configurations and ensure accuracy prior to go-live * Monitor implementation progress and resolve issues or blockers * Ensure high-quality and consistent delivery across implementations Process Improvement & Implementation Optimization * Identify opportunities to improve implementation workflows, tools, and processes * Contribute to development of standardized implementation practices and playbooks * Support continuous improvement of implementation delivery and client experience Platform Expertise & Enablement * Develop advanced knowledge of the Trio platform across MSP and SaaS use cases * Stay current on platform features, updates, and enhancements * Support internal enablement by sharing knowledge and best practices Client Experience & Relationship Support * Deliver a professional, consultative, and consistent client experience * Build strong working relationships with client stakeholders * Support positive client outcomes during onboarding and adoption, For this position, the essential functions may include: * Remaining in a stationary position for approximately 50% of the workday * Learning and applying new tasks and procedures * Maintaining attention and completing work independently * Making timely workflow-related decisions * Meeting productivity and/or time-based performance expectations ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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