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# IT Technical Support & Troubleshooting

- **Company:** Adecco
- **Location:** Lawrence, KS, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Cyber Security, Data Recovery, Desktop Computing, Multi-Factor Authentication, Internetworking, Local Security Policy, Network Installation Services, Wireless Networks, Firewalls (Computer Science), Patch Management, Laptops, Cloud Migration, Network Server, User Accounts
- **Published:** September 3, 2026
- **Apply:** https://www.kansasworks.com/jobs/13656735

## About the Role

Required

 - 2+ years of experience in IT support, systems administration, or managed services.

 - Strong knowledge of Windows operating systems and Microsoft 365.

## Description

IT Technical Support & Troubleshooting - Direct Hire - $50k-$75k Depending on experience. Job is in Lawrence Kansas. Great environment! Apply Today!

Key Responsibilities

Technical Support & Troubleshooting

 - Provide remote and onsite technical support to clients.

 - Diagnose and resolve hardware, software, networking, and operating system issues.

 - Respond to support requests in accordance with company service level agreements (SLAs).

 - Escalate complex issues when appropriate while maintaining ownership of client communication.

 - Document troubleshooting steps, resolutions, and client interactions accurately.

Systems Administration

 - Install, configure, and maintain Windows desktops, laptops, and servers.

 - Manage Microsoft 365 environments, including user accounts, email, licensing, and security settings.

 - Perform system updates, patch management, and routine maintenance.

 - Monitor system health and proactively identify potential issues.

 - Manage backup solutions and verify successful data recovery processes.

Network & Infrastructure Support

 - Support firewalls, switches, wireless networks, and internet connectivity.

 - Assist with network installations, upgrades, and troubleshooting.

Cybersecurity

 - Manage endpoint protection, email security, MFA, and security awareness initiatives.

Project Work

 - Participate in client technology projects including:

o Server deployments

o Microsoft 365 migrations

o Network upgrades

o Cloud migrations

o Hardware refreshes

o New office buildouts and relocations

 - Coordinate with project managers and senior engineers to ensure successful project completion.

Client Service

 - Build positive relationships with clients through professional communication and exceptional service.

 - Educate clients on technology best practices and available solutions.

 - Serve as a trusted technology resource and representative of company.

 - Maintain a customer-first mindset in all interactions.