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# Level 1 IT Support Technician

- **Company:** Vrakas CPAs + Advisors
- **Location:** Brookfield, WI, United States
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology Operations, Microsoft Office, Office Automation, Computer Equipment, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de469ad2a5631d5c

## About the Role

The ideal candidate enjoys learning, is passionate about technology, and excels at providing excellent customer service. A key player who will help take our firm to the next level. This role involves providing technical support to our staff across four office locations, ensuring smooth, efficient IT operations., * High school diploma required; some college coursework in computer science or related fields is preferred

 * Basic knowledge and experience in troubleshooting PC hardware, software, printers, and mobile devices
 * Familiarity with Microsoft Office products and common office automation tools
 * Strong communication skills with the ability to listen empathetically and explain technical concepts clearly
 * Customer-oriented mindset with patience to handle difficult situations professionally
 * Prior experience in an IT support role is a plus
 * Organizational skills to manage equipment, documents, and tasks effectively
 * Certifications such as A+ or MCP are preferred but not required
 * Limited travel to all office locations (Kenosha, Madison, Chicago)

## Description

* Serve as the first point of contact for employees seeking technical assistance in person, over the phone, or via email
 * Perform basic troubleshooting and problem resolution using diagnostic techniques and pertinent questions
 * Guide users through step-by-step solutions to resolve their technical issues
 * Escalate unresolved issues to higher-level support personnel with detailed documentation of troubleshooting steps taken
 * Maintain accurate records of events, problems, and their resolutions in the ticketing system
 * Follow up with employees to ensure their issues are resolved satisfactorily
 * Provide feedback and suggestions for process improvements to the IT team
 * Assist with the setup, configuration, and deployment of new hardware and software
 * Support onboarding and offboarding processes, ensuring workstations are properly configured for new hires
 * Conduct basic technology training for new users
 * Document procedures and solutions clearly for inclusion in the firm's knowledge base inventory