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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Supplier API Account Manager (Viator) - **Company:** Tripadvisor - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Communications Protocols, Monitoring of Systems, JSON, Salesforce.Com, Simple Object Access Protocol (SOAP), Web Services, Extensible Markup Language (XML), Openapi, Data Analytics, Api Design, Api Management - **Published:** June 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d5c964e562853180 ## About the Role Do you have experience in XML?, The ideal candidate will have thorough knowledge of how APIs operate and will be able to communicate effectively with tour operators and other system providers., A strong knowledge of API technologies including web service communication protocols SOAP and REST along with integration technologies such as XML, JSON, are fundamental to this role. The successful applicant will be a great communicator who will manage the end-to-end process of collecting requirements, configuration details, expansion plans through to testing and monitoring the successful operations of the supplier connectivity platform. This role will be part of an existing team for a high profile product., * Excellent communicator (written, in person and on conference calls) * Flexible and collaborative * Analytical skills * Excellent attention to detail * Focused on results * Friendly and approachable * Creative thinker * Time management, * 5+ years IT support, operations or account management preferably with web services or similar B2B technical environment exposure. * Proven technical competence in working with APIs * Strong stakeholder management skills with the ability to influence relationships * Skilled in communicating with appropriate levels of detail to different audiences (both verbal and written) * Proven ability to facilitate discussions in person as well as via conference calls * Experience working in multi-channel, complex business environments * Strong time-management skills and ability to prioritize * Ability to collaborate with a global team, across multiple time zones ## Description Reporting to the Associate Director, Supplier Connectivity, this role manages technical implementation across simultaneous connectivity projects for a portfolio of high-value accounts. The successful candidate will resolve complex integration issues effectively while working closely with team members and collaborating with senior stakeholders across product, engineering, customer service, and the wider supply business unit., * Overseeing the technical implementation and delivery of integrations with suppliers and reservation systems * Liaise with systems and suppliers to collect API specs, review specifications and recommend integration approaches to the product and engineering teams. * Collaborate closely with R&D teams, representing the voice of Connectivity in development projects * Understand and communicate the Viator API specifications to all internal and external stakeholders and assist with any technical questions. * Provide mentorship to team members and take proactive ownership of integration processes and methodologies. * Own and manage the lifecycle of Salesforce cases for API integrations and establish tracking best practices. * Lead end-to-end API integration testing for new partners, while proactively contributing to the design and optimization of internal testing and monitoring tools. * Inform and update all senior stakeholders on integration projects. * Monitor API transactions to ensure smooth operation. * Help identify operational issues and escalate as necessary., We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. 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