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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line IT Support Engineer - **Company:** Communications Solutions UK - **Location:** Reading, UK (Remote available) - **Experience:** Experienced - **Salary:** £45,000.0 - £50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Network Architecture, Routing, Windows PowerShell, Microsoft SharePoint, Systems Integration, TCP/IP, Virtual Local Area Networks, Virtual Machines, Computer Network Technologies, Microsoft Power Automate, Firewalls (Computer Science), Microsoft InTune, Performance Monitor - **Published:** June 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=18fb30891557f7ec ## About the Role Do you have experience in Technical support?, * 4+ years' experience in a technical support or infrastructure role, with demonstrable 3rd line exposure * Deep hands-on knowledge of Microsoft 365, including administration, security configuration, and licensing * Advanced PowerShell scripting ability for Microsoft 365, Azure, and Windows Server administration * Proven Power Automate experience, including building multi-step workflows and integrations * Strong Windows Server skills including Active Directory, Group Policy, DNS, DHCP, and file services * Good networking knowledge including TCP/IP, VLANs, routing, firewalls, and switches * Hands-on Azure experience across compute, storage, networking, and identity * Highly customer focused with excellent verbal and written communication skills * Experience working within a Cyber Essentials, ITIL, or ISO aligned environment * Experience with RMM and MDM tooling such as N-central and Intune, * Microsoft Certified Associate qualifications or higher (e.g. AZ-104, MS-102) * CCNA or equivalent networking qualification * ITIL Foundation or higher, * technical support or infrastructure role: 4 years (preferred) ## Description To support our continued growth, we are looking for a 3rd Line IT Support Engineer & Administrator to help us deliver an exceptional service to our clients. This is an exciting opportunity for someone who wants variety and diverse challenges. You will provide advanced IT support and from time to time on client sites. You will be part of a team that delivers projects, in addition to day-to-day support. Role Description This role is responsible for resolving complex escalated technical issues, speaking with clients, and ensuring tickets are resolved quickly and efficiently within SLA deadlines. You will be proactive in identifying issues, designing better outcomes for clients, and supporting the wider team with your technical expertise. Responsibilities include: * Serving as the escalation point for complex 3rd line issues across the client portfolio * Designing, deploying, and maintaining Microsoft 365 environments including Exchange Online, SharePoint, Teams, Intune, Entra ID, and Microsoft Defender * Building and maintaining PowerShell scripts to automate tasks and streamline client management * Designing and implementing Power Automate workflows to improve processes for clients and internally * Managing server infrastructure including Windows Server, Active Directory, Group Policy, DNS, and DHCP * Configuring and troubleshooting network infrastructure including switches, firewalls, VLANs, VPNs, and wireless environments * Managing Azure infrastructure including virtual machines, hybrid environments, and Azure networking * Leading infrastructure projects from scoping and design through to delivery and documentation * Performing proactive monitoring and maintenance of client systems using RMM tooling * Supporting and mentoring 1st and 2nd line engineers and sharing knowledge across the team * Keeping client records and case notes up to date across the CRM and ticketing system ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)