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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Support Assistant/IT Assistant - **Company:** mgr - **Location:** London, UK - **Salary:** £28,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Document Management Systems, IBM Hardware Management Console, Monitoring of Systems, Identity and Access Management, Information Technology Operations, Microsoft SharePoint, Information Technology, User Administration - **Published:** June 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=8f1ac6e8649c545a ## About the Role We are looking for someone who is: * IT-literate with strong troubleshooting skills * Proactive and solutions-focused * Organised, with the ability to manage multiple tasks * Confident communicating with both technical and non-technical users * Keen to learn and improve systems and processes Previous experience in an IT support or helpdesk role is desirable. ## Description We are looking for a proactive and technically capable Business Support Assistant / IT Assistant to provide day-to-day Desk Top IT support across the business. This is a varied, hands-on role where you will act as the first point of contact for Desk Top Support queries, supporting our team. You will play a key role in ensuring the smooth running of desk top operations, maintaining systems, supporting users, and identifying opportunities for process improvement., * Act as the primary onsite IT support contact for all team members * Diagnose and resolve hardware, software, and system issues * Manage IT support tickets, ensuring timely resolution * Liaise with external IT providers for escalations where required * Communicate system updates and issues across the firm Microsoft 365 & User Administration * Manage accounts, password resets, and user lifecycle * Support MFA setup and troubleshooting * Administer Exchange including mailboxes and permissions * Handle compromised accounts and security concerns Systems & Access Management * Manage access to systems, shared drives, and applications * Support platforms including SharePoint, IRIS, and FileVista * Troubleshoot access and permissions issues across systems Device & Hardware Management * Set up and configure devices for new and existing users * Maintain accurate device records and ownership logs * Troubleshoot hardware issues and carry out repairs * Maintain overall IT equipment standards and replace outdated devices/software Meeting Room & AV Support * Ensure meeting room technology is fully operational * Provide support for meetings and firm-wide events Document Management & Systems * Administer the FYI practice/document management system * Support document control, filing, and client onboarding processes General IT Operations * Monitor system performance and track recurring issues * Maintain system logs and support IT projects * Act as a bridge between technical systems and non-technical users ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)