> Markdown version of [/jobs/ext/3469222-implementation-manager](https://www.wearedevelopers.com/jobs/ext/3469222-implementation-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Papaya Global - **Location:** Austin, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Asana, JIRA, Software as a Service, System Configuration, Data Migration, Human Resources Information System (HRIS), Knowledge Management, Microsoft Project, Systems Integration, Low-code, Golang - **Published:** September 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=23328b8b240571b4 ## About the Role We are seeking a highly motivated Implementation Manager to join our Client Services team. In this role, you'll act as the primary point of contact for new clients, guiding them through every phase of the implementation process-from initial discovery to go-live. Success in this role requires exceptional project management skills, a detail-oriented mindset, and a passion for helping clients unlock the full value of our platform. The ideal candidate also has an AI-builder mindset and is able to leverage AI-powered workflows and automations to improve implementation efficiency, customer experience, and operational processes., * Bachelor's degree or equivalent professional experience. * 3-5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments. * 3-5+ years of experience with payroll implementation or processing in the Americas. * Solid understanding of service models such as PEO, EOR, ASO, AOR, and contingent workforce solutions. * Proven ability to manage multiple client projects simultaneously from discovery to go-live. * Strong analytical and problem-solving skills, with a proactive approach to issue resolution. * Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment. * Customer-centric mindset with outstanding relationship-building capabilities. * Experience in Change Management and continuous improvement practices. * Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve implementation processes, customer onboarding, project management, reporting, or operational efficiency. * Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day work processes and improve team productivity. * Ability to identify opportunities for AI adoption and implement practical solutions that improve implementation scalability, customer experience, and operational efficiency. Technical & Project Management Expertise * Proficiency with payroll software platforms and HRIS/ERP systems. * Strong understanding of data migration, system integration, and platform configuration. * Ability to troubleshoot technical issues and collaborate with cross-functional teams for resolution. * Experience managing multiple, concurrent implementation projects with excellent project planning skills. * Familiarity with project management tools such as JIRA, Asana, Monday.com, or Microsoft Project. Communication & Interpersonal Skills * Exceptional verbal and written communication skills. * Comfortable engaging with stakeholders at all levels, from payroll administrators to senior leadership. * Strong client-facing presence and the ability to manage expectations with empathy and confidence. ## Description Client Onboarding & Project Management * Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support. * Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation. * Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly. * Maintain consistent, proactive communication with clients throughout the implementation journey. * Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery. * Leverage AI-powered workflows and automations to streamline onboarding activities, project tracking, customer communications, documentation, and implementation reporting. Problem Solving & Cross-Functional Collaboration * Work closely with internal teams-Product, Account Management, Support, and Engineering-to resolve issues and deliver optimal client outcomes. * Implement solutions to recurring challenges and contribute to process improvements that enhance client satisfaction and operational efficiency. * Identify opportunities to use AI tools and automations to improve collaboration, issue resolution, and communication across implementation teams. Process Optimization & Feedback Loops * Collect client feedback and analyze implementation trends to inform continuous improvement initiatives. * Partner with Product and Implementation Leadership to suggest enhancements based on client pain points, product limitations, or process bottlenecks. * Proactively identify gaps in onboarding workflows and propose innovative tools or approaches to improve client outcomes. * Design and implement AI-driven workflows or no/low-code automations that reduce repetitive manual work and improve the scalability and efficiency of implementation processes. Compliance & Documentation * Ensure all implementations adhere to regional and international payroll compliance requirements. * Maintain detailed documentation for each project, including requirements, configurations, workflows, and outcomes. * Leverage AI tools to improve documentation, knowledge management, reporting, and information accessibility while ensuring accuracy and appropriate human oversight. * Facilitate a structured handover to Account Management and Customer Success teams post-implementation. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Scoring 2000 Products per Request: Performance Pitfalls in Golang](https://www.wearedevelopers.com/videos/2073-scoring-2000-products-per-request-performance-pitfalls-in-golang) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care)