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# End User Computing Specialist III - Dean's Office

- **Company:** University of Florida
- **Location:** Gainesville, FL, United States
- **Salary:** $68,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, IT Management, Network Layer, Network Architecture, Software Engineering, User Environment Management, Computer Equipment, Casper Suite
- **Published:** September 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=45eb6f40402eb048

## About the Role

* Demonstrated experience providing IT support in a macOS environment, including troubleshooting hardware and software issues.
 * Working knowledge of Apple macOS systems, Apple hardware, and enterprise Apple device management tools (e.g., Jamf, Apple Business Manager).
 * Familiarity with core network technologies (Layer 3), with the ability to assist in infrastructure troubleshooting.
 * Strong problem-solving and communication skills with a commitment to customer service excellence.
 * Ability to work independently and collaboratively in a fast-paced, technical support environment.

## Description

Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience., The End User Computing Specialist III with a specialization in macOS reports to the IT Manager within COM Finance and Administration and is responsible for providing support to various Dean's Office divisions as well as other macOS users throughout the College of Medicine. This role involves analyzing business needs, developing technical requirements, and configuring and implementing integrated client solutions.

The Specialist provides advanced troubleshooting, consultation, and proactive support for faculty and staff technology environments, with a strong focus on Apple macOS platforms. Additionally, the Specialist assists in diagnosing and resolving complex software, hardware, and network infrastructure issues while serving as a technical consultant across the College., * Provide responsive and proactive IT support to faculty and staff in a macOS environment.

 * Troubleshoot and resolve complex hardware and software issues; escalate when appropriate.
 * Deliver preventative maintenance recommendations and resolve recurring technical problems.
 * Maintain broad expertise across multiple platforms and serve as a subject matter expert in macOS technologies.
 * Assist in identifying and diagnosing issues related to building-level core network infrastructure (Layer 3) and escalate or resolve as necessary.

Equipment Deployment

 * Configure, deliver, and set up new and existing computer equipment including macOS-based systems, peripherals, and software.
 * Support lab environments and end-user workstations to ensure readiness and operational integrity.

Consultation

 * Work directly with end users to understand business needs and technical requirements.
 * Analyze workflows and provide recommendations to align technology solutions with organizational goals.
 * Communicate user needs and proposed solutions to IT leadership for strategic decision-making.

Internal Consultation

 * Participate in identifying and evaluating new hardware, software, and integrated solutions to improve support operations.
 * Engage in internal projects and collaborative efforts to enhance IT service delivery and operational efficiency.