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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Berkshire Hathaway Automotive - **Location:** Irving, TX, United States - **Contract:** Franchise - **Skills:** Adobe Acrobat, Active Directory, Spyware, Antivirus Softwares, Software Applications, Microsoft Outlook, Computer Networks, Databases, Desktop Computing, Electronic Mailing, Email Filtering, Web Browsers, Microsoft Office, Microsoft Operating Systems, Wireless Access Point, Computer Equipment, Malware Detection, Laptops, Hardware Infrastructure, Cisco - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ee609df20a229e24 ## About the Role * High school diploma or GED * Possess a valid driver's license in state of residence and must pass Motor Vehicle Records check * A passion for helping non-technical end-users. * A strong willingness to learn, improve and take feedback from the team. * Excellent verbal and written communication skills. Keeps end users, associates and management updated all the time. * Excellent time management, and multitasking skills. * Attention to detail and quality of work. * Adeptness at utilizing resources and finding solutions. * Self-motivated/self-starter with the ability to work well with others and/or alone. + All potential employees must pass pre-employment testing including a background check and drug screen. Desired skills: * Troubleshooting knowledge of Microsoft Windows 10 and 11 * Knowledge of basic hardware such as laptops, desktop computers, printers, etc. * Knowledge of Active Directory (users, groups, password resets and computer objects) * Basic understanding of Anti-Virus, Anti-Spam, and Anti-Malware/spyware solutions * Ability to configure network printers * Email Administration (MS Outlook) * Very basic understanding of routers / switches and wireless access points., * 1+ years knowledge or work experience in an IT or computer-related environment. * 1+ years of hands-on experience as a Help Desk/Call Center Technician. * 1+ years of experience providing Customer Service and support via phone or in person. * CompTIA A+ or Network+, desired. * Prior MSP experience is a plus ## Description * Provides technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, security issues, desktop hardware/software, server hardware/software, and production equipment related issues. * Provides Application How To Support for popular PC applications (examples: Microsoft Office, Microsoft OS, Adobe Acrobat, Outlook, Internet Browsers.) * Create/remove logon credentials from various in-house systems including but not limited to Microsoft Active Directory, Cisco Call Manager, Cisco Unity Voicemail, Third Party Systems and databases. * Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives. * Answer incoming customer calls and provide assistance by phone in a friendly and professional manner. * Set up and install peripherals including but not limited to phones (Cisco IPT), PC's, printers, laptops, monitors/projector units in person or by phone. * Assist with physical PC workstation moves (PC's, monitors, phones, etc). * Perform other duties and projects as assigned. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)