> Markdown version of [/jobs/ext/3469548-service-desk-technician-level-1-msp](https://www.wearedevelopers.com/jobs/ext/3469548-service-desk-technician-level-1-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician Level 1 - MSP - **Company:** Valeo North America, Inc. - **Location:** Gold River, CA, United States - **Salary:** $58,240.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Cloud Computing, Computer Literacy, Network Troubleshooting, Microsoft Office, Microsoft PowerPoint, Remote Administration, Information Technology, Application Client - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=80fa2ae6a8f8fee3 ## About the Role Tech firm looking to hire a highly motivated, self-driven Service Desk and on-site technical individual; please read the entire description before submitting for candidacy. This position is expected to not just maintain but constantly improve and further your education in the industry. We are looking for someone who lives and breathes tech. You will be part of the technical support team taking care of customers, going on-site, resolving customer issues, installing servers, and firewalls, prioritizing support requests, and troubleshooting end-user tickets. Attention to detail is very important; documentation is a must. The team is responsible for ensuring customers are satisfied, tickets are prioritized, and server/networking issues are resolved and escalated if needed. Attitude is important as you will be dealing with our clients directly; we are also looking for a positive attitude and customer service skills., * Ability to self-start, work independently and achieve high standards to meet multiple deadlines * Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills * Above-par working capacity, to work in small and large projects with great attention to detail. * Work effectively with staff in a team-oriented environment with a positive, can-do attitude. * Adept in developing and maintaining strong relationships with management, staff, vendors and clients. * Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy. * Excellent problem-solving skills, in both mundane and highly sensitive, complex situations. * Client on-sites are required hence you must live near Gold River and or Sacramento EDUCATION & CERTIFICATIONS A+, MCP, and MCSE, certifications are preferred but not mandatory. A strong candidate would demonstrate the following skills and be able to troubleshoot with a high degree of success. * Above Basic Comprehension of Network Setups and Configurations * Previous experience working with IT services a plus * Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) * Historically Clean Motor Vehicle Driving Record, and the ability to maintain a Clean Driving Record, This is a full-time position - Overtime may be required to handle emergencies, heavy workloads, or other issues. ## Description * Provide helpdesk support and resolve problems to the client's satisfaction * Monitor and respond quickly and effectively to requests received through the IT helpdesk using remote administration toolset * Monitor Service Desk for tickets assigned to the queue and process as assigned * Utilize and maintain the ticketing and CRM system (ConnectWise) * Document internal procedures * Follow SOPs for escalation procedures * Troubleshoot issues with Microsoft 365 and other cloud-based collaborative suites * Provide first level support for client software, operating system, network, and hardware issues * Meets required performance metrics and utilization targets * Perceived capacity to exude Personal Credibility and Professional Integrity * Positive attitude towards people and problems ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)