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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Analyst - SAP/Salesforce - **Company:** Proteam Solutions - **Location:** Columbus, OH, United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Cleansing, Data Conversion, Digital Technology, Mobile Application Software, Microsoft Visio, Microsoft PowerPoint, Salesforce.Com, SAP (Applications), Software Systems, Web Platforms, Chatbots, SAP S/4HANA - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4752f8dfcbf85f1d ## About the Role * Hands-on experience with data cleansing or conversion and address validation. * SAP S/4HANA product experience and Salesforce product or platform experience. * Payments product and payment-process experience, including FICA or related accounting knowledge. * Experience managing or delivering customer-facing digital platforms such as websites, mobile applications, chatbots, or alert programs. * Ability to discuss technical concepts and digital operations and apply strong analytical, troubleshooting, and problem-solving skills. * Experience working with cross-functional teams in a fast-paced environment, supported by clear written, verbal, and meeting communication. * Proficiency with Microsoft Excel, Word, Visio, and PowerPoint. * Ability to work with minimal direction, embrace change, and travel as needed. * Ability to work onsite in Columbus Tuesday, Wednesday, and Thursday., * A demonstrated interest in improving customer experiences through digital technology. * Experience managing customer-facing software solutions. * Project-management experience. * Energy or utilities industry experience. ## Description We are seeking a Customer Transformation Business Analyst to support a multi-year modernization of customer processes, technology, and ways of working. The role focuses on Customer Experience and Insights, Products and Services, and digital channels including web self-service, mobile applications, and chatbot capabilities. You will partner with business leaders, SMEs, IT teams, service integration partners, and digital vendors to define future-state processes, translate requirements, assess impacts, test solutions, and verify that releases meet business requirements and customer needs., * Facilitate the Customer Transformation roadmap for web self-service, mobile application, and chatbot experiences. * Develop and manage business requirements and project plans with service integration partners and digital vendors. * Lead discovery and future-state process design with business leaders, SMEs, IT teams, and vendors. * Validate requirements, streamline customer and employee workflows, and assess process, technology, data, and organizational impacts. * Improve reliable and efficient self-service capabilities across customer-facing digital channels. * Support data cleansing, data conversion, and address validation activities that affect customer records and transactions. * Write user acceptance test scenarios and scripts that trace to approved business requirements. * Execute UAT, capture evidence, identify and document defects, support triage and retesting, and validate release readiness. * Coordinate website testing during and after deployment of enhancements. ## Related Videos - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Keith Cirkle of GitHub on React Fatigue](https://www.wearedevelopers.com/videos/1265-keith-cirkle-of-github-on-react-fatigue) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)