> Markdown version of [/jobs/ext/3469592-noc-technician](https://www.wearedevelopers.com/jobs/ext/3469592-noc-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician - **Company:** Skyline Technology Solutions, LLC - **Location:** Glen Burnie, MD, United States - **Experience:** Starter - **Salary:** $45,760.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Microsoft Office, Networking Basics, Network Monitoring, Computer Network Operations, Break Fix, Reliability of Systems, Information Technology, Performance Monitor, Servicenow - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=31b304af7bc13e59 ## About the Role * Ownership Mentality - You take full accountability for your tickets and incidents from start to finish * Drive for Results - You consistently meet SLAs and resolution targets under pressure * Continuous Learner - You actively seek to expand your technical and professional capabilities * Detail-Oriented - You catch what others miss and ensure nothing falls through the cracks * Perseverance - You follow complex issues through to complete resolution * Service-Focused - You understand that behind every ticket is a customer depending on our reliability, * Bachelor's degree in computer science or engineering-related field (Preferred) * 1-2 years of experience working in a Network Operations Center (NOC). * 1-2 years of Customer Service experience. * CCNA/JNCIA certifications (or the ability to get one within 90 days of employment) are required. * Network+/Security+ certifications preferred. * General competency in networking principles and using ticketing systems such as ServiceNow. * Working knowledge of network monitoring systems such as Orion. * Familiarity with T1/Verizon Troubleshooting and repair. * Strong Microsoft Office Skills * Strong organizational, verbal, and written communication skills. ## Description You can expect to spend your time accomplishing the following: * 30% of the time on Objective 1: Event Management * 25% of the time on Objective 2: Case Management * 25% of the time on Objective 3: Incident and Request Response * 15% of the time on Objective 4: Operational Management * 5% of the time on Objective 6: Research and Independent Study, * Diligently evaluate incoming cases, incidents, problems, and requests to assess their impact and urgency and ensure they are worked on accordingly. * Consistently communicate with customers through the case management system/phone calls to discuss status updates in a timely and accurate manner. * Regularly document calls from customers and vendors in the ticketing system with all required information and assign/notify the proper teams. * Proactively follow up on tickets to ensure timely updates are entered into the ticket and/or problem tickets are created, when necessary, as incidents and requests are completed. * Promptly respond to all cases, events, incidents, and requests within the defined Service Level Agreement (SLA) targets. * Urgently perform a thorough investigation and follow-up of events and cases, ensuring no missed outages. * Effectively coordinate dispatches, including shadowing Dispatch to field locations for Break/Fix, working with the Field team for access procures, and Verifying sparing and equipment required. * Confidently assist in process creation and refinement and help write standard operating procedures for repetitive tasks. * Engage in continual professional growth in the networking field by pursuing vendor and technical certifications. * Expand your skillset, leadership, and management through continual personal development. 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