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# IT Service Desk Technician I

- **Company:** Extra Space Management, Inc
- **Location:** Salt Lake City, UT, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Remote Desktop Services, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2f7050fe83652238

## About the Role

* High School Diploma or GED with one year or more of Help Desk experience; or equivalent education
 * A+ Certification is preferred
 * Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite
 * Demonstrated interpersonal skills and openness to new technologies
 * Excellent analytical, interpersonal as well as verbal and written communication skills
 * Ability to thrive in a fast paced, decentralized work environment

## Description

* Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.
 * Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.
 * Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.
 * Communicate effectively and concisely, both verbally and in writing.
 * Identify and escalate issues requiring urgent attention or a higher level of knowledge.
 * Identify common issues and report those issues to management.
 * Ability to work in a team environment.
 * Follow Help Desk practices and procedures.


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