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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support & Trainer - Geospatial - **Company:** California Surveying & Drafting Supply, Inc. - **Location:** Anaheim, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $80,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer-Aided Design, 3D Scanning, Geographic Information Systems, AutoCAD, ArcGIS (Software), Cloud Computing, Software Documentation, GIS Applications, Microsoft Office, Microsoft PowerPoint, Server Administration, Esri GIS (Software), Software Troubleshooting, Trimble Business Center Software, Data Management, GNSS - **Published:** September 2, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-support-trainer-geospatial-california-anaheim-ca--83c4df40-3b0f-4ffb-9ba7-f88599ab6494 ## About the Role * Strong proficiency in troubleshooting software and hardware issues * Experience supporting geospatial and surveying technologies we sell and support (e.g., GNSS receivers, total stations, 3D scanners, Drones, etc.) * Ability to assess workflows and recommend practical technical solutions * Proficiency with Microsoft Office (Word, Excel, PowerPoint) * Comfortable working across field, office and remote environments Behavior & Professional Attributes (Cultural Commitment) * Teamwork and cross-functional collaboration * Continuous improvement mindset * Accountability and ownership * Professional, customer-focused approach Requested / Preferred Experience * Experience with UAV / drone data collection * Experience with photogrammetry workflows * Experience working with point cloud and laser scanning data * Experience with Wingtra, Trimble, and DJI product lines (preferred) * Experience using Trimble Business Center (TBC) (preferred) * Experience with Radiodetection and utility locating (plus) * Experience using AutoCAD (plus) * Experience using ESRI / ArcGIS software (plus), * Bachelor's degree in Surveying, Engineering, Geomatics, or a related field * 5+ years of experience in technical support, training, surveying, or technical education roles * Demonstrated ability to explain complex technical concepts to non-technical audiences * Strong problem-solving, communication, and presentation skills * Ability to independently plan and deliver effective training and documentation * Comfortable working with customers, Account Managers, and internal stakeholders at varying technical levels * Valid California driver's license, Accidental Death and Dismemberment (AD&D), ArcGIS, AutoCAD, Best Practices, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cloud Computing, Communication Skills, Construction, Continuous Improvement, Customer Acquisition, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Customer/Client Research, Data Collection, Data Management, Dental Insurance, Diversity, Documentation, Driver's License, Geographic Information Systems (GIS), Geomatics, Health Insurance, Homeland Security, Identify Issues, Industry Standards, Insurance, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Onboarding, Online Courses, Photogrammetry, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Demonstration, Professional Services, Profit & Loss, Receivers, Sales Management, Sales Support, Social Security Administration, Software Administration, Surveying, Team Player, Technical Consulting, Technical Delivery, Technical Support, Technical Training, Technology Sales, Training/Teaching, Unmanned Aircraft Systems (UAS), User Documentation, Workflow Analysis ## Description The Technical Support & Trainer - Geospatial is a customer-facing technical role supporting geospatial and surveying solutions across Southern California. This position provides advanced technical support, delivers customer training, and serves as a trusted technical resource to help customers successfully adopt and use CSDS solutions. The role works closely with Account Managers and internal teams to support customer engagements, technical discussions, demonstrations, and solution alignment. While not a sales or quota-carrying position, this role contributes to pre-sales and post-sales activities by providing technical expertise and consultative support. The ideal candidate has strong experience with geospatial technologies, customer support, and training. Experience with UAV/drone data, photogrammetry, point clouds, and scanning is considered a value-add, along with experience using industry-standard CAD and GIS tools. Strong communication skills, technical judgment, and a customer-focused mindset are essential. Roles & Responsibilities * Provide advanced technical support to customers via phone, email, and in-person engagements * Conduct customer training sessions and workshops on product usage, best practices, and troubleshooting * Develop and maintain training materials, including user guides, manuals, and instructional content * Assist in resolving complex technical issues by collaborating with engineering, support, and professional services teams * Serve as a technical resource for internal teams by sharing product knowledge, workflow guidance, and best practices * Gather customer feedback to identify recurring issues and recommend process or product improvements * Stay current on new product features, solutions, and industry best practices * Participate in pre-sales support activities, including technical consultations, demonstrations, and solution validation * Support customer onboarding and adoption by aligning technical solutions with customer goals * Maintain accurate and detailed records of support requests, training activities, and customer interactions, This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Important: If the government cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to reverify current employees and may not take adverse action against an employee because of a tentative nonconfirmation (TNC). Este empleador participa en E-Verify. Este empleador proporcionará a la Administración del Seguro Social (SSA) y, si es necesario, al Departamento de Seguridad Nacional (DHS), información del Formulario I-9 de cada empleado nuevo para confirmar la autorización de empleo. Importante: Si el gobierno no puede confirmar que usted está autorizado para trabajar, este empleador está obligado a darle instrucciones por escrito y la oportunidad de comunicarse con la SSA y/o el DHS antes de tomar cualquier acción adversa en su contra, incluyendo la terminación de su empleo.