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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Generalist - **Company:** North Inc - **Location:** Jellico, TN, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Testing (Software), Software Applications, CompTIA Security+, Cyber Security, Information Systems, Computer Networks, Databases, Database Theory, Software Debugging, Web Development, Networking Hardware, Software Engineering, Utility Software, Information Technology, Performance Monitor, Hardware Infrastructure - **Published:** September 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3851dc4a158f29ae ## About the Role * Knowledge of information technology concepts and practices. * Knowledge of the component parts of personal computers, peripherals, servers, and their associated functionality. * Knowledge of the functions and capabilities of hardware and software. * Knowledge of troubleshooting techniques. * Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems. * Knowledge of networking concepts. * Knowledge of application development concepts. * Knowledge of database concepts. * Knowledge of web development concepts. * Knowledge of the principles of information technology project management. * Knowledge of information technology security principles. * Knowledge of research principles and techniques to identify business requirements and solutions to problems. * Knowledge of hardware and software testing methods. * Knowledge of the principles and techniques of information technology documentation. * Knowledge of information technology systems performance monitoring techniques. * Ability to analyze business processes to identify functional requirements. * Ability to read and interpret technical materials such as specifications, technical manuals, and other project documentation. * Ability to identify correct logic relationships and statements. * Ability to analyze information in order to diagnose and troubleshoot technical problems. * Ability to communicate effectively orally. * Ability to communicate effectively in writing. * Ability to establish and maintain effective working relationships. Position Requirements: Education, Work Experience, Licensure, Certifications; * A minimum of five years progressive experience in information systems related fields. * Associates degree in Information Systems or completion of technical training program. * CompTIA A+ and Network+ required. CompTIA Security+ preferred. ## Description This specialty covers planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking databases; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices., Infrastructure * Evaluate equipment, components, and software for use in moderately complex information technology systems and solutions, interface with vendors as necessary * Develop design requirements and prototypes * Configure and maintain network devices, server hardware, operating systems, and associated services * Participate in developing plans, schedules, and requirements for the deployment and lifecycle of systems * Ensure security of network assets Applications * Design, develop, test, debug, install, implement, modify, and support new or existing applications software in accordance with area standard practices * Work with users to analyze their requirements * Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff User Success * Provide technical support of workstations and laptops and technical guidance for assigned customer base * Facilitate user access to local, department, and hospital-wide information technology resources * Implement security policies and protocols of the department * Assist with user account administration, file rights management, and backup/recovery policies and procedures * Assist in the development of appropriate technology solutions for information delivery and/or learning environments Facility General Responsibilities: * Attend facility new hire orientation as scheduled by HR * Complete Department Orientation Initial Competency within 7 days of hire date * Complete Department Initial Skills Competency within 90 days of hire date * Follow facility and OSHA safety rules and procedures * Respect cultural and religious practices of patients from all backgrounds * Follow HIPAA regulations at all times * Be punctual and dependent for assigned shifts * Dress within the dress code requirements of the facility * Identifies all patients using at least two identifiers verbally (name and DOB), and by checking ID bracelet * Follows Hospital Wide and Department Specific policies and procedures * Must interact with physicians, guest, staff, and patients pleasantly, cooperatively, and effectively