> Markdown version of [/jobs/ext/3470785-cs-systems-administrator](https://www.wearedevelopers.com/jobs/ext/3470785-cs-systems-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CS Systems Administrator - **Company:** Modernizing Medicine, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $39,520.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Application Integration Architecture, Computing Platforms, Systems Engineering, JIRA, User Authentication, BigQuery, Business Software, Software as a Service, Information Systems, Continuous Integration, Data Integration, Data Integrity, Extract Transform Load (ETL), Data Mapping, Data Synchronization, Relational Databases, Middleware, Cloud Services, Salesforce.Com, Software Construction, SQL Databases, Data Streaming, System Testing, Systems Integration, AI Infrastructure, Apex Code, Cloud Platform System, Delivery Pipeline, Large Language Models, Snowflake, SOAPAPI, Technical Debt, Generative AI, Information Technology, Performance Monitor, Integration Frameworks, Salesforce Object Query Language (SOQL), Data Management, Data Objects - **Published:** September 10, 2026 - **Apply:** https://www.builtincolorado.com/job/senior-cs-systems-administrator/11145473?handler=ApplyRedirect ## About the Role * Education Level: Minimum Bachelors in Business, Technology, or related area preferred. Master's Degree in Computer Science, Information Systems, or related field preferred. * SaaS & CS Experience: 7+ years experience in SaaS System Administration & Enterprise Architecture. * CS Platform Expertise: 5+ years hands-on experience administering dedicated Customer Success Platforms (e.g., Gainsight, ChurnZero, Totango, or similar enterprise CS tools), including implementation or optimization experience. * Salesforce Expertise: 5+ years experience as a Salesforce Administrator / Developer (Sales Cloud, Service Cloud). * Integration Experience: Demonstrated experience architecting REST/SOAP APIs, middleware integrations, and ETL pipelines between CS platforms and enterprise CRMs. * Agile & Technical Documentation: Proven track record writing technical design documents, data flow maps, and test plans in an Agile development environment. * AI & Automation: Experience leveraging AI/LLM tools and predictive analytics within CS operations. * Core Competencies & Mindset: Strategic thinker with meticulous attention to detail and a results-oriented approach. * Technology enthusiast who enjoys designing and building solutions. * Team player who enjoys collaborating with teammates and welcomes system design and prioritization dialogue. * Accountable professional that is committed to driving successful project outcomes and exceptional experiences. * Demonstrated adaptability in a dynamic environment, with a commitment to effective outcomes and project success. * Coachable and eager to learn about enterprise technology systems and how to develop and deploy effective code. * Proficiency with standard integration design, authentication, and configuration. * Understanding of LLMs and other forms of enterprise AI infrastructure and its business application preferred. * Certified Administrator in Gainsight, ChurnZero, or equivalent CS platform highly preferred. * Deep expertise in Customer Success operational methodologies (health scores, churn prediction, playbooks, CSAT/NPS). * Strong proficiency in SOQL/SQL queries, data modeling, and relational database structures. * Exceptional cross-functional leadership, communication, and stakeholder management skills. ## Description Be an Early Applicant Remote Hiring Remotely in USA Senior level Remote Hiring Remotely in USA Senior level Owns the architecture, administration, integration, governance, and optimization of Salesforce and Customer Success platforms. Designs scalable workflows, data integrations, AI-enabled automation, deployment pipelines, QA processes, and technical documentation. Partners with executives, Customer Success, IT, and Engineering teams to translate business needs into enterprise solutions, leads Agile delivery, oversees production support and Tier-3 escalations, and mentors junior technical staff. The summary above was generated by AI, The Senior CS Systems Administrator works directly with executive business stakeholders and the CS Transformation team to identify high-impact opportunities and architect scalable, enterprise-grade technology solutions across ModMed's Customer Success ecosystem. Serving as both a senior solution architect and platform owner, this role leads the end-to-end administration, implementation, and optimization of Salesforce and related CS systems, while leading technical evaluation and potential greenfield rollout of dedicated Customer Success Platforms (e.g., Gainsight, ChurnZero, etc.). The Senior CS Systems Administrator acts as a primary technical lead by translating complex CS business challenges into detailed architectural blueprints, technical workflow diagrams, data mapping tables, and query criteria. This position oversees Agile execution (creating Jira epics/user stories, sprint refinement, tracking velocity), deployment pipelines, QA testing execution, and production support oversight. Additionally, the Senior CS Systems Administrator partners with cross-functional IT/Engineering teams, mentors junior analysts/developers, and leverages emerging AI and automated workflows to drive measurable ROI and retention outcomes for ModMed. Role & Responsibilities: * Salesforce & CS Platform Architecture & Build (30%): Architect, configure, and maintain advanced system logic in Salesforce (CS custom objects, Flow automation, Apex/SOQL where applicable) and dedicated CS systems (e.g., ChurnZero, Gainsight, or newly evaluated CSP tools) to drive operational efficiency and customer health visibility. * Cross-Platform Integration & Data Management (20%): Design and maintain robust, high-performance bi-directional data integrations between Salesforce, CS platforms, enterprise data warehouses (Snowflake/BigQuery), and product telemetry. Ensure data integrity, accurate sync rules, and optimal API usage. * Platform Governance & Technical Health (15%): Act as primary technical owner for CS technology infrastructure. Manage technical debt, platform limits, system security/permissions, release updates, and long-term architectural scalability. Lead system evaluation for future software additions. * Strategic Technical Consulting (10%): Partner closely with CS Transformation Product Owners, Ops Leaders, and IT engineering to evaluate technical feasibility, refine requirements, and translate business goals into scalable technical designs. * AI Integration & Advanced Automation (10%): Serve as the technical SME on emerging AI infrastructure (e.g., Gainsight AI, Salesforce Einstein/Agentforce, LLM integrations), embedding predictive automation into daily CS workflows. * QA, CI/CD & Deployment Management (10%): Establish and execute end-to-end quality assurance frameworks, user acceptance testing (UAT), and structured deployment pipelines across sandbox and production environments. * Tier-3 Production Escalation (5%): Serve as the highest technical escalation point for critical system bugs, data sync errors, or platform disruptions within the CS ecosystem. * Deployment Execution (5%): Create and execute deployment plans, including the CICD pipeline of code being pushed into production with success validation., Coordinates installation projects from initial customer and provider contact through scheduling, product delivery, compliance documentation, issue resolution, and post-completion work orders. Communicates with customers, service providers, stores, and vendors through inbound and outbound calls, documents interactions in company systems, ensures SLA adherence, assesses costs and chargebacks, and supports consistent customer service and process improvement in a fast-paced environment. Top Skills: Installation Management SystemMyredvestSalesforce Corporate Tools LLC Merchant Services Representative 3 Hours Ago Remote or Hybrid 19-19 Hourly Entry level 19-19 Hourly Entry level eCommerce * Legal Tech * Professional Services * Software * Data Privacy Conduct outbound consultation calls with clients about credit card processing, assess merchant needs, recommend cost-effective solutions, and convert leads into merchant account applications. Provide customer service, manage client relationships, communicate by phone and email, follow up on pricing quotes, and support other customer service teams. The role requires learning point-of-sale systems and credit card terminals while using consultative sales, negotiation, and problem-solving skills. Top Skills: Credit Card TerminalsPoint-Of-Sale Systems Coupa ## Related Videos - [Goodbye Microservices, Hello Self-Contained Systems](https://www.wearedevelopers.com/videos/100009-goodbye-microservices-hello-self-contained-systems) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Making Data Warehouses fast. 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