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# SERVICE DESK SPECIALIST - INFORMATION SERVICES - FULL-TIME DAY SHIFT (25149)

- **Company:** Bergen Pines County Hospital Inc
- **Location:** Paramus, NJ, United States (Remote available)
- **Experience:** Starter
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Macintosh Computers, Microsoft Outlook, Computer Networks, Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Remote Desktop Services, Os Ticket, Windows Client
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fc9b0d3d1173f3ec

## About the Role

1 - 2 years of Computer Technician Experience is required.
Understands and demonstrates a basic working knowledge of Windows 10 and Microsoft Office 365.
Must be able to appropriately troubleshoot issues, coordinate resolution, and communicate to end users.

Education
High School Diploma required.
College Degree preferred., * 1 - 2 years: Computer Technician Experience, Required

 * High School or better in Diploma/GED

Preferred

 * Bachelors or better

## Description

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology in business sustainability. Hardware and software installations, replacements, and upgrades.
Perform IT Service Desk duties such as call and ticket resolution with strong customer service.
Support for mobile devices and mobile device management systems.
Assist with remote connectivity; Virtual Private Network, remote desktop protocol, and Office 365 Web Access.
Setup of end user systems, client profiles, domain access, file and print sharing, and Outlook.
Perform computer and phone system MACs (move, add and changes) for multiple locations.
Control inventory through asset management of all hardware.
Troubleshoot computer, printing and phone system issues and other communication-related hardware and applications.
Documents equipment, software, customer and system faults and failures on a daily basis.
Effectively interface with vendors to resolve systems outages and deficiencies.

Other Duties
Performs other duties as assigned to support the overall objectives of the department and organization.