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# Data Resilience Analyst

- **Company:** Pontoon
- **Location:** Edinburgh, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Agile Methodology, Data Analysis, Configuration Management Databases, Data as a Services, Data Integrity, Data Visualization, Power BI, Data Streaming, Data Analytics, Dynamic Data, Servicenow
- **Published:** June 18, 2026
- **Apply:** https://find.jobs/jobs-near-me/data-resilience-analyst-city-manchester/2821804363-2/

## About the Role

* Hands-on experience with ServiceNow GRC, CMDB modelling, Discovery, Flow Designer, and Workflow automation.
 * Deep understanding of data models, asset relationships, and data flows across complex systems.
 * Knowledge of Data Resilience principles, including integrity, availability, recovery, and encryption.
 * Proficiency in Excel and M365 for MI, data analysis, and governance reporting.
 * Familiarity with Power BI and data visualisation to support insight-driven decision-making.
 * A strong mindset focused on data quality and control, ensuring accuracy and completeness.
 * Expertise in requirements gathering and business analysis (user stories, workflows, data models).
 * Experience in Agile environments across the full solution lifecycle.
 * Ability to identify resilience risks and vulnerabilities in data and processes.
 * Effective stakeholder engagement and communication skills, translating technical concepts into business insights.
 * Strong analytical thinking and problem-solving abilities, with a continuous improvement mindset.
 * Adaptability and learning agility in a rapidly evolving regulatory and technical landscape.

## Description

* Join the dynamic Data Resilience team within the Chief Data and Analytics Office (CDAO) and be a pivotal part of safeguarding our critical data services!
 * Support the management of the Data Resilience Solution in ServiceNow by translating regulatory and business needs into actionable technical tooling requirements.
 * Maintain resilience-focused datasets, ensuring critical data assets and dependencies are accurate and audit-ready.
 * Analyse end-to-end data flows for Important Business Services (IBSs) to identify vulnerabilities and enhance data resilience controls.
 * Coordinate Data Resilience BAU processes using ServiceNow, ensuring data integrity aligns with internal and regulatory expectations.
 * Collaborate with Power BI teams to develop resilience-focused visualisations that deliver insights on the Group's Data Resilience Position.
 * Create and maintain essential resilience artefacts and documentation, supporting audit and regulatory scrutiny.
 * Engage stakeholders through workshops and training, embedding Data Resilience practises and driving adoption of tools and controls.
 * Contribute to the Agile delivery of Data Resilience initiatives, ensuring continuous improvement in controls and processes.


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