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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Warehouse IT Support Associate - **Company:** Wayfair LLC, - **Location:** Lutterworth, UK - **Salary:** £28,142.0 - £34,029.0 - **Contract:** Temporary contract - **Skills:** PHP (Programming Language), Vbscript, Active Directory, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), System Center Configuration Manager, Windows Servers, Network Connections, Windows PowerShell, Standard Sql, Software Deployment, Scripting, File Transfer Protocol (FTP), Computer Equipment, Cisco, Servicenow - **Published:** June 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=502218f0ec80ef57 ## About the Role Do you have experience in Warehouse experience?, Do you have a Bachelor's degree?, * High School or equivalent diploma. Bachelor's or Associate's Degree in Computer / IT related fields is preferred or equivalent work experience. * 1+ years of IT support experience, ideally working in a warehouse environment * 1+ years of experience troubleshooting Windows Server and Active Directory Issues (Group Policy and User profiles) * 1+ years of experience troubleshooting DNS, DHCP, VoIP, VPN and Cisco/Aruba networking device issues * 1+ years of experience with deploying software\imaging using SCCM * Experience with SQL * Experience troubleshooting warehouse device equipment such as RF barcode scanners, label printers, desktop/laptop computers and other peripherals/devices. * Experience with technical documentation and presenting succinct analysis to leadership * Eagerness to learn production workflows, processes and adopting systems best practices * Light travel may be required. * Strong customer service and organizational skills while keeping attention to detail. * Proven ability to handle multiple tasks concurrently and prioritize accordingly. * Excellent communication, interpersonal and team-building skills. * Acting as a team player who is dedicated to providing the best results possible. * Having a strong work ethic and desire to be a life-long learner. * A+, Network +, or other IT industry standard certifications are nice to have. * Scripting ability, specifically with Powershell, VBScript and/or PHP is a plus * Familiarity with email, FTP, and HTTP troubleshooting ## Description * Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows so we can better assist them with technical issues. * Responsible for troubleshooting a wide variety of technical issues ranging from Windows server, network connectivity, and warehouse equipment issues. * Prioritize tickets on ServiceNow to ensure our local and remote end users receive updates and resolutions in a timely manner. * Collaborate across cross functional engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information. * Participate in continuous improvement efforts. * Identify recurring technical issues and fix their root causes to enhance business productivity through the use of standard operating procedures. * Maintaining policies, procedures and processes * Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish. * Perform research by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach. * Manage and/or lead technical projects that impact the local site. * Be a team player and assist other members to achieve overall team goals. * Flexibility to provide support to 24/7 fulfillment centers and participate on a rotational or on-call shift, if needed. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)