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# Help Desk Administrator I

- **Company:** Horizon Health
- **Location:** Getzville, NY, United States
- **Experience:** Starter
- **Salary:** $40,310.0 - $44,470.0
- **Contract:** Permanent contract
- **Skills:** Cerner, Active Directory, Backup Devices, Microsoft Online Services, Software Documentation, Information Technology Operations, Microsoft Software, Network Architecture, Software Systems, Internet Protocol Telephony, EHR Systems, Information Technology, Network Server, User Accounts
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1575a4653e8b596b

## About the Role

* Bachelor's degree in CIS, MIS, IT or related degree required.
 * You must have one of the following:
 + Relevant Certification

OR
*

 + One year of relevant work experience

 * Ability to work independently, multi-task, and ability to work within a team.
 * Exceptional customer services skills.
 * Has a valid Driver's license and access to a vehicle.
 * Flexibility to travel to different Horizon locations.

## Description

* Serve as the initial contact for technical issues through the IT Service Request (Help Desk) portal, including computers, EHR systems, and peripheral devices.
 * Resolve issues related to Microsoft applications, operating systems, and Cerner clinical platforms during standard business hours and on-call rotations.
 * Work with the Help Desk Team Lead & IT Operations Manager as a second level in diagnosing and resolving IT infrastructure and EHR-related application issues.
 * Respond to daily system alerts and notifications using remote monitoring tools (e.g., disk space, hardware utilization, Infrastructure up time, NOC monitoring).
 * Administer user accounts in Active Directory/3rd party portals and clinical applications based on defined procedures, including permission adjustments and account lifecycle management.
 * Oversee hardware support including desktops, servers, cable management, printers, copiers, and fax machines.
 * Maintain corporate VOIP systems, backup procedures, and presentation technologies (projectors, A/V equipment).
 * Use Microsoft cloud tools to assist in user requests and provide proper access control.
 * Maintain system documentation, including end-user guides and training materials.
 * Communicate IT updates and maintenance notices to end users in a timely and professional manner.
 * Ensure strict confidentiality of all data and systems accessed in the course of support work.
 * Ensure that IT inventory is accounted and deployed properly. Facilitating in proper Inventory of IT related hardware equipment using a tracking system.
 * Demonstrate strong diagnostic and troubleshooting abilities across hardware, software, and access issues.
 * Effectively communicate technical issues to users, vendors, and management.
 * Exhibit strong interpersonal and presentation skills, capable of working directly with executive leadership and external partners.
 * Maintain a learning mindset toward healthcare IT systems, software solutions, and evolving technologies.
 * Provide on-site support across multiple Horizon locations when needed.
 * Participate in scheduled off-hours maintenance activities for servers, network infrastructure, and managed solutions.
 * Engage in scheduled 24x7 supports rotations as part of the IT team's operational coverage.

Why choose Horizon to build your career?

At Horizon, we don't just offer a workplace-we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America's Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!, Monday-Friday, 7:00am-3:30pm (flexible) during training period. After training period is over, the schedule can move to a 4-day work week, 7:00am-5:30pm. Adjustable with managers decision.