> Markdown version of [/jobs/ext/347186-it-support-technician](https://www.wearedevelopers.com/jobs/ext/347186-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Pharmaron - **Location:** Hoddesdon, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Information Technology Operations, Microsoft Office, Networking Basics, Software Engineering, Information Technology - **Published:** June 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=24f996d37be06f63 ## About the Role Do you have experience in Windows?, Essential * GCSEs or equivalent, with further education in IT or technical subjects. * 1-2 years' experience in a Service Desk or entry-level IT support role. * Strong understanding of how a Service Desk operates, including ticket handling, prioritisation, and escalation. * Excellent customer service skills with a positive, professional approach. * Good working knowledge of computer hardware, Windows operating systems, and basic network administration. * Proven troubleshooting ability and experience supporting end users. * Strong communication skills and a desire to succeed as part of a high-performing team. * Understanding of Microsoft Windows core technologies. Desirable * ITIL 4 Foundation certification. * Microsoft Certified: Fundamentals (MS-900). * CompTIA A+ or similar technical certification. * Degree or vocational qualification in IT, Computer Science, or equivalent experience. * Experience with scientific systems or specialist laboratory software. * Exposure to software development, website technologies, or basic database design. * Working knowledge of Windows 10/11 and Office 365. * Basic understanding of ITIL/ISO service principles. ## Description We have a new opening for an IT Support Technician in Hoddesdon to provide advanced technical support and incident management, acting as a bridge between Level 1 and escalation teams. This role includes ticket ownership, proactive maintenance, documentation, and mentoring of junior team members. At Pharmaron we offer: Vibrant and dynamic employment - we are a highly specialised, growth company operating in a critical sector of the economy - our future is strong and exciting! Opportunities to develop your skills and yourself - our rapid growth brings greater opportunities for you to learn and grow faster! A great team where we all support each other - enjoy your work - after all you spend about a third of your time here! Key Roles and Responsibilities: * Resolve Level 1 and Level 2 support incidents, escalating to specialist teams when needed. * Provide on-site and remote support across hardware, software, printers, and peripherals. * Log, classify, prioritise, and manage support tickets in the ITSM system with accuracy. * Collaborate with central Service Desk and remote teams to deliver consistent, high-quality support. * Assist with IT projects, including Office 365, application rollouts, infrastructure upgrades, and vendor-driven changes. * Perform daily checks on shared IT equipment and maintain a well-organised IT storeroom. * Contribute to improving IT documentation and Knowledge Base articles. * Support Level 1 duties as needed and take on Level 2 tasks during absences or when requested. * Travel to other Pharmaron sites when required to support local IT operations. * Provide occasional out-of-hours support for planned maintenance or project work. * Participate in team meetings, training, and continuous development opportunities. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)