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# e-Commerce Sales Analyst

- **Company:** Ava Consulting, LLC.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, JIRA, Business Systems, Lookup Table, Pivot Tables, SAP (Applications), Data Logging, Data Processing, Bug Reporting
- **Published:** September 13, 2026
- **Apply:** https://www.dice.com/job-detail/5323b9bb-6f0b-4416-beaa-c131baa8c70b

## About the Role

* 2 - 4 years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis
 * Order Flow & Exception Troubleshooting: Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors).
 * ERP / Order Management Systems: Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders.
 * Ticketing & Bug Logging: Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams.
 * Data Analysis & Reporting: Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
 * Cross-Functional Communication: Experience handling direct escalations from Customer Service and providing fast, structured solutions.