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# Quality Data Analyst

- **Company:** Chamberlain Group
- **Location:** Oak Brook, IL, United States
- **Experience:** Experienced
- **Salary:** $76,600.0 - $123,775.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, JIRA, Big Data, Information Systems, Data Visualization, Power BI, SQL Databases, Tableau (Software), Data Analytics, Tools for Reporting, Databricks
- **Published:** September 9, 2026
- **Apply:** https://chamberlain.wd1.myworkdayjobs.com/Chamberlain_Group/job/Oak-Brook-IL/Quality-Data-Analyst_JR31510-1

## About the Role

* Bachelor's Degree in Business, Information Systems, Business Analytics, Statistics, Engineering or another related field

Experience:

 * 3-5 years of relevant experience

 * Experience in interpreting data and translating it into actionable insights

Knowledge, Skills, and Abilities:

 * Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or similar

 * Familiarity with data visualization tools (e.g., Tableau, Power BI)

 * Ability to work collaboratively fostering strong relationships across teams

 * Ability to up-level big data for VP and above use.

 * A self-starter with the demonstrated ability to take initiative, who can proactively identify

issues/opportunities and recommend actions

 * Strong results orientation with a proven track record of flawless execution and strong attention to detail

 * Exceptional communication skills, both verbal and written, with the ability to present findings to diverse

audiences.

 * Strong problem-solving abilities with a keen attention to detail

 * A collaborative mindset with the ability to work across multiple teams and departments

 * Adaptability and a proactive approach to tackling challenges

 * A genuine passion for enhancing customer satisfaction

Preferred Qualifications

Experience:

 * 4+ years of work experience within Analytics/Business Intelligence or Quality leading projects building

actionable, data-driven recommendations.

 * Experience with customer relationship management (CRM) systems and customer feedback platforms

 * Experience with Project Management/Tracking tools such as Jira

 * Experience with ISO9001:2015

 * Experience with quality management

Knowledge, Skills, and Abilities:

 * Understanding of customer satisfaction metrics and key performance indicators (KPIs)

 * Understanding of basic quality principles

## Description

* Proactively solicit feedback to develop and maintain reporting tools and dashboards that monitor key

performance indicators (KPIs) that provide visibility into customer satisfaction

 * Analyze customer satisfaction data to identify trends, patterns, and areas for improvement, translating

insights into actionable recommendations

 * Conduct root cause analysis on customer feedback to drive continuous improvement initiatives

 * Prepare reports and presentations for stakeholders, communicating findings and recommendations

effectively

 * Work with the larger Quality team and assist as needed with program management activities

 * Coordinate the efforts and cross functional responses to Customer quality requirements and Customer

audit programs such as GMP (Good Manufacturing Processes) and Social Responsibility

 * Assist with the maintenance of the Chamberlain Group's Quality Management System for ISO9001 by

conducting internal audits and managing any necessary follow up

 * Drive cross functional initiative to assess, develop and expand our Net Promoter Score (NPS) metric;

this entails assessing data to determine how we can improve response rate on current dealer metric, as

well as develop capability to gather NPS data from end-users and potentially Community customers.

 * Engagement with other Data Analysts within Global Operations and Chamberlain to ensure best-in

class practices are deployed and assess new technologies enabling data analysis and visualization.

 * Prepare code to efficiently extract data tables from DataBricks tool and similar technology.

 * Comply with health and safety guidelines and rules; managers should also ensure compliance across

their teams.

 * Protect Chamberlain Group's reputation by keeping information confidential.

 * Maintain professional and technical knowledge by attending educational workshops, reading

professional publications, establishing personal networks, and participating in professional societies.

 * Contribute to the team effort by accomplishing related results and participating on projects as needed.