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# Network Engineer

- **Company:** Network Frontiers LLC
- **Location:** Highland Park, IL, United States
- **Salary:** $40,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Amazon Web Services, Cisco Hardwares, Issue Tracking Systems, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Network Routers, Sonicwall, Firewalls (Computer Science), Network Support, Patch Management, Fortinet, Routing & Switching, Network Server, Cisco, Vmware
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fcdb7677a1215621

## About the Role

* Verbal and written English communication skills.
 * High school diploma, equivalence & relevant IT Certifications
 * Professional customer service skills, good oral, listening and written communication skills
 * Ability to interpret end-user description of problems, troubleshoot and provide solutions, summarize and document note findings in Atera ticketing system
 * Working knowledge of endpoint operating systems, desktop & network support
 * Diagnose, troubleshoot endpoint clients, servers, VMWare, switches, routers & firewalls, ISP connection issues
 * Experiencing with contacting other vendors and working with support on fixing customer issues
 * Working knowledge of Atera RMM: Monitoring & Patch Management
 * Working knowledge of different Mobile Device Management (MOM)
 * Comfortable with Microsoft Active Directory and PowerShell scripting
 * Working technical proficiency with 0365 environment: Teams, Exchange, SharePoint & Azure AD
 * Technical working knowledge with: 0365, VMWare, AWS, Cisco Meraki, Cisco Umbrella, Sophos Central, Synology DSM & Dell Equallogic SAN, etc.
 * Firewall, routing & switching experience would be a plus with the following: SonicWALL, FortiGate, Cisco Meraki, HP Aruba, Dell Switches, etc.

## Description

The Support Engineer role provides remote technical support in a professional manner to end user clients. The engineer is

responsible for ensuring that the end-user relationship is managed through proactive communications by providing rapid

response technical support. They resolve customer & technical issues and close tickets efficiently. They are accountable for

end-user satisfaction and collaborating with other engineers and/or managers to make sure that high-level support is provided

to all the customers in a timely fashion.

Daily Tasks:

 * Answer company inbound support calls & incoming support tickets
 * Transportation to travel to clients for on-site support
 * Appropriately communicate through support tickets, phone, text and chats
 * Address customer's technical support needs, handle, route or escalate tickets accordingly
 * Use Atera RMM, Ticketing System & other technical tools to resolve problems/issues
 * Follow documented company procedures and create new documentation, as necessary
 * Work independently on tickets or projects & collaborate with engineers and/or manager
 * Common sense during troubleshooting process & be fully aware of all systems being impacted during changes
 * Research and test, as need, to accomplish fixing issues, end-goals and/or projects
 * Self manages time, prioritizes tickets appropriately and completes projects in a timely fashion
 * Excited to learn and grow technically and think outside the box


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