> Markdown version of [/jobs/ext/347398-it-support-technician](https://www.wearedevelopers.com/jobs/ext/347398-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Pavers Ltd - **Location:** Upper Poppleton, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Windows Servers, PCI Data Security Standards, Windows PowerShell, Software Maintenance, Scripting, Tablet Computers - **Published:** June 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e54ca1f1cb71f070 ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, * Previous IT Support experience or hold an IT related degree (Essential) * Troubleshooting, diagnostic or IT support skills (Essential) * Experience installing operating systems (Essential) * Worked with ticketing systems (Desirable) * Windows Server administration skills including server tasks & command prompts (Desirable) * Experience with scripting e.g. PowerShell (Desirable) * Have customer service experience, with the ability to build rapport easily (Desirable) * Driver's license (Desirable) ## Description Our Service Desk team support the whole business, Head Office, Warehouse and our ever-growing estate of Retail Stores. As part of the team, you'll be part of the first line support for Infrastructure & Systems queries and at times will travel to our stores (pool car provided if you drive) across the UK and Ireland to assist in new store installations and configuration while working alongside our shop opening teams. Due to the spread of our Store network a driver's licence is desirable. You will work closely with all areas of the business, delivering day-to-day support to numerous colleagues, ensuring day-to-day operations continue. You need to have strong interpersonal skills, with a can-do attitude and enjoy aiding colleagues who aren't as confident working with technology., Snapshot of your duties as an IT Support Technician * Providing high level, quality and timely support to retail, head office and warehouse personnel in line with KPIs and SLAs. * Act as the first point of contact for retail support, including EPOS, Back Office, Tablets and associated store infrastructure. * Build strong relationships with end users and members of the IT team. * Provide a spontaneous and quick resolution to incidents or service requests within internal SLAs. * Maintain the help desk including incidents, faults, service levels and response, trends, resolutions. * Escalate incidents to the IT Service Desk Manager and other IT team members where appropriate. * Supporting the shop opening team, scheduling, provisioning and undertaking new EPOS/Back Office installations. * To supply, commission, upgrade and configure Hardware & Software as directed by the IT Service Desk Manager. * Document and maintain settings and configurations. * Support internal compliance including maintaining Software License Management, PCI Compliance and Asset Management. * Carry out duties in accordance with Company and IT Policy and Procedures, contribute to improving and determining standards. ## Related Videos - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)