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# Guest Service Agent / Front Desk

- **Company:** The Hilton Garden Inn
- **Location:** Riverside, MO, United States
- **Salary:** $37,440.0
- **Contract:** Temporary contract
- **Skills:** Computer Literacy, Data Security, Microsoft Office
- **Published:** September 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cf53d05ec819d016

## About the Role

* Previous customer service or hospitality experience preferred
 * Hotel front desk experience a plus
 * Experience in fast-paced or guest-facing environments preferred
 * Pre-opening experience preferred but not required

Skills & Competencies

 * Strong customer service and communication skills
 * Ability to multitask and stay organized in a fast-paced environment
 * Problem-solving skills and ability to handle guest concerns
 * Basic understanding of reservations and front desk operations

Technical Competencies

 * Experience with hotel systems (Hilton PEP or similar PMS preferred)
 * Basic computer skills (Microsoft Office, email, systems navigation)
 * Ability to manage reservations, billing, and guest profiles accurately

Personal Attributes

 * Friendly, professional, and service-oriented
 * Strong attention to detail and accuracy
 * Reliable with a strong work ethic
 * Flexible schedule including mornings, evenings, weekends, and holidays

## Description

New hotel, opening Summer 2026! Hilton Garden Inn - Kansas City Riverside
Position starting March/April 2026 to assist with opening activities and preparation.

Come be a part of Kansas City's newest Hilton hotel. A stunning property operated by Scarlett Hotel Group, a premier operator of Hilton hotels.

Support the General Manager and Assistant General Manager in delivering exceptional guest experiences, maintaining Hilton brand standards, and creating a welcoming, service-driven environment from pre-opening through stabilized operations. This role is guest-facing and critical to first impressions and overall guest satisfaction.

The Guest Service Agent is responsible for handling guest check-in and check-out, managing reservations, and providing outstanding service throughout the guest stay, ensuring a seamless experience aligned with Hilton Garden Inn standards., Operations & Guest Experience

 * Greet guests warmly and provide efficient check-in and check-out service
 * Deliver exceptional guest service in all interactions
 * Answer phones, respond to inquiries, and manage reservations
 * Maintain cleanliness and organization of the front desk and lobby areas
 * Assist guests with requests, directions, and local recommendations
 * Handle guest concerns and escalate when necessary to ensure satisfaction

Pre-Opening Support

 * Assist with front desk setup, supplies, and organization
 * Participate in training on Hilton systems, service standards, and procedures
 * Support mock check-ins and opening practice scenarios
 * Learn hotel layout, room types, and amenities
 * Assist with stocking front desk materials and supplies

Financial Awareness

 * Accurately process payments, billing, and folios
 * Follow all cash handling and credit card procedures
 * Support upselling efforts and promote hotel amenities
 * Maintain accuracy in reservations and guest profiles

Safety & Compliance

 * Follow all Hilton brand standards, policies, and procedures
 * Protect guest privacy and ensure data security
 * Follow proper ID verification and payment protocols
 * Support emergency procedures and hotel safety standards

Team Support

 * Work collaboratively with housekeeping, maintenance, and F&B teams
 * Communicate clearly to ensure room readiness and guest needs are met
 * Assist teammates during busy periods
 * Maintain a positive, professional, team-oriented attitude


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