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# Contact Center - Consulting Solutions Engineer

- **Company:** Zoom Video Communications, Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $146,000.0 - $319,400.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Salesforce.Com, Systems Integration, Enterprise Software Applications, Information Technology, Virtual Agents, Zendesk, Servicenow
- **Published:** September 10, 2026
- **Apply:** https://zoom.wd5.myworkdayjobs.com/Zoom/job/Remote--MS/Contact-Center---Consulting-Solutions-Engineer_R19648-1

## About the Role

* Possess a Bachelor's in Computer Science, Information Technology, or a related field
 * 5+ years of experience in customer focused roles
 * Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
 * Strong business and technical acumen with demonstrated experience in sales engineering
 * Proven industry experience in CCaaS, and/or adjacent industries like AI, Virtual Agents, Workforce Management, Quality Management, etc.
 * Experience integrating with CRMs (Salesforce, Zendesk, ServiceNow etc) and other 3rd party applications
 * Understanding regulatory requirements and customer security considerations
 * Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
 * A self-starter with the capability to work in fast-paced, team-oriented environments
 * A true customer advocate and creative problem solver
 * Preference for candidates based in Pacific or Mountain time zones to support our West Coast operations and ensure optimal collaboration with regional teams

## Description

The Contact Center Solutions Engineer designs, implements, and optimizes solutions to meet organizational and customer needs. They collaborate with cross-functional teams to ensure seamless integration and functionality of technologies., * Serving as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions

 * Designing and implementing contact center solutions to meet business requirements and customer needs
 * Partnering with account teams to execute pre-sales activities including discovery, product demonstrations, RFP responses, workshops and proof of concepts
 * Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects
 * Optimizing contact center technologies to improve efficiency and customer experience
 * Troubleshooting and resolving technical issues related to contact center solutions
 * Staying updated on industry trends and best practices in contact center solutions


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