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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - Intermediate - **Company:** PRO SEARCH - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $62,400.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Application Lifecycle Management, Software Applications, Application Portfolio Management, Information Technology Operations, Software Maintenance, Software Asset Management, Software Licensing Audit, Software Licensing, Enterprise Software Applications, Servicenow - **Published:** September 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ce4ff28d7a167a93 ## About the Role Required * Bachelor's degree or an equivalent combination of education and relevant experience * 2-5 years of experience in Software Asset Management, IT Service Management, IT Asset Management, or a related IT operations role * Experience working within ServiceNow ITSM * Exposure to software governance, software asset management, or application portfolio management processes * Familiarity with software licensing concepts, software contracts, entitlements, and software compliance practices * Strong attention to detail with the ability to analyze, validate, and interpret data * Excellent organizational and time management skills * Ability to prioritize multiple requests and meet deadlines in a fast-paced environment * Strong verbal and written communication skills * Ability to work independently while collaborating effectively across teams, * Are you currently authorized to work in the United States and able to work for any employer without current or future visa sponsorship, visa transfer, or employment authorization support? * Do you have experience with Software Asset Management (SAM)? * Do you have experience with ServiceNow ITSM? * How many years of experience do you have in Software Asset Management, IT Service Management, IT Asset Management, or a related IT operations role? * Do you have your bachelor's degree or an equivalent combination of education and relevant experience? * Are you able to work for any employer in the United States of America without current or future visa sponsorship, visa transfer, or employment authorization support? * Are you a direct candidate or representing an agency/staffing firm? Language: * English (Required) ## Description * Software Asset Management (SAM) * ServiceNow ITSM * Software Licensing & Entitlements * Software Governance * IT Operations * Application Portfolio Management * Software Catalog Management * Data Analysis & Validation What You'll Do As a Software Asset Management Analyst, you'll support the day-to-day processes that help ensure software assets are managed efficiently, requests are handled effectively, and governance standards are maintained across the enterprise. Responsibilities * Review software application requests to ensure alignment with enterprise standards and approved technologies * Manage and respond to ServiceNow tickets related to software requests, access requests, licensing inquiries, and SAM processes * Support software governance activities, including intake, evaluation, approval routing, and tracking of software requests * Assist with the development, maintenance, and continuous improvement of the enterprise software catalog * Analyze and validate software-related data to support operational decision-making and compliance efforts * Collaborate with technical teams, stakeholders, and end users to provide timely and accurate support * Help improve Software Asset Management processes, workflows, and tools * Maintain accurate documentation and ensure software requests are processed in accordance with established procedures * Support software lifecycle management and application governance initiatives, * Experience supporting enterprise Software Asset Management programs * Knowledge of software request and approval workflows * Experience maintaining software catalogs or application inventories * Continuous improvement mindset with a focus on operational excellence Why This Opportunity Stands Out * Competitive pay of $30.00-$33.33 per hour depending on your experience and expertise * Fully remote opportunity, offering flexibility while supporting a large-scale enterprise technology environment * Gain valuable experience in the growing field of Software Asset Management (SAM), an increasingly important function within modern IT organizations * Work extensively with ServiceNow ITSM, software governance processes, software licensing, and application portfolio management * Collaborate with stakeholders across IT and the business, building skills that translate across multiple technology disciplines * Play a direct role in improving software request workflows, governance standards, and operational efficiency * Develop highly transferable experience that can open doors to future opportunities in IT Asset Management, Software Asset Management, IT Service Management (ITSM), Software Licensing, and IT Operations * Join a team where your attention to detail, analytical mindset, and process-focused approach will have a visible impact from day one, ProSearch is conducting this search on behalf of our client. If you're a Software Asset Management Analyst, SAM Analyst, IT Asset Management Analyst, Software Licensing Analyst, ServiceNow Analyst, IT Operations Analyst, or ITSM professional, we'd welcome the opportunity to connect with you. Whether you're actively searching for your next role or simply open to hearing about a strong remote opportunity, all inquiries will be handled with complete confidentiality. If you're looking for a position where you can expand your expertise, contribute to meaningful IT initiatives, and make an impact from day one, apply today and start a confidential conversation with ProSearch. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Kettle and Pot or Peas in a Pod? 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