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# Help Desk - Maintenance Services

- **Company:** Reactive on Call FM Limited
- **Location:** UK
- **Salary:** £24,420.0 - £26,400.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Microsoft Office
- **Published:** June 20, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=d947031259948510

## About the Role

Do you have experience in Time management?, The successful candidate will be confident, enthusiastic and professional, with an excellent telephone manner and a positive attitude. You will enjoy building relationships with clients and contractors and thrive in a fast-paced environment.

Previous experience within a facilities management, maintenance, helpdesk or similar customer service role would be advantageous. Applicants should be comfortable using Microsoft Office and IT-based job management systems and be capable of managing multiple tasks simultaneously., * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, contractors and colleagues.

 * Outstanding attention to detail and the confidence to question information where necessary.
 * Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines.
 * Good computer literacy, including experience using Microsoft Office applications.
 * The ability to work effectively as part of a team whilst remaining self-motivated and proactive.
 * A passion for delivering exceptional customer service., * Facilities management: 1 year (preferred)

## Description

Your duties will include, but are not limited to:

 * Receiving calls and emails from clients requesting new jobs, updates on existing works, or progress on quotations.
 * Liaising with engineers and contractors to allocate new jobs and obtain updates on ongoing works.
 * Using our job management software to create, update and review jobs and quotations (full training provided).
 * Updating client portals with real-time information received from engineers and contractors.
 * Raising quotes for potential works and invoices for completed works using our in-house systems (full training provided).
 * Participating in the company's on-call rota to respond to out-of-hours calls and queries when required.


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