> Markdown version of [/jobs/ext/347550-service-desk-co-ordinator](https://www.wearedevelopers.com/jobs/ext/347550-service-desk-co-ordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Co-ordinator - **Company:** LMC Recruitment - **Location:** Royal Wootton Bassett, UK - **Salary:** £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, Issue Tracking Systems, Apache OpenOffice, Enterprise Software Applications - **Published:** June 20, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=edab8da4a39be411 ## About the Role * Have a positive attitude to work and punctuality, able to work in an open office collaboratively with others across the business. * Willingness & desire to become an integral part of the team * Good standard of keyboard skills and familiarity with computer work and software packages such as Word, Excel and outlook * Able to work and think independently as well as working as part of a team * Willingness to take part in external training opportunities that may arise * Proven experience in a customer service or similar industry fire/security, * Do you have experience of working on a busy service desk ? * Do you have office based Customer Service experience ## Description Due to continued growth my client based in Royal Wootton Bassett are recruiting a Service Desk Co-ordinator to join their team. Working with high end corporate clients on servicing their Fire & Security systems. The purpose of the role is to ensure a smooth running of all service requests both planned and unplanned, in line with customer service level agreements. The role is varied and would suit a strong customer service candidate ideally with some experience within the facilities, fire or security field. * Build ongoing relationships with both internal and external customers through use of the phone and email * Taking incoming calls from customers with a service requirement via phone, email and direct into ticketing system * Arrange for quotes to be prepared and sent to customers, where additional work is required, following a call out * Pass new service requests to the most appropriate engineer to complete * Manage the service request from start to finish keeping the customer updated with the status of their tickets * Update in house CRM accurately, record instructions and requests from clients and others. * Undertake general administration duties around the office as directed from time to time ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london)