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# YES Center Business Services Specialist - Tampa Metropolitan Area YMCA

- **Company:** Tampa Metropolitan Area YMCA
- **Location:** Tampa, FL, United States
- **Salary:** $38,480.0 - $40,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software Applications, Computer Literacy, Microsoft Office
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=939c4715fe1c78f4

## About the Role

* Knowledge of computers and ability to learn software applications
 * Excellent verbal, interpersonal and problem-solving skills
 * Working well in team environment
 * Highly organized and able to multi-task, * High school degree, or equivalent is required. Associate's degree preferred.
 * Excellent verbal, interpersonal and problem-solving skills
 * Ability to work in a fast-paced and constantly-changing environment
 * Ability to multi-task
 * Ability to relate effectively to diverse groups of people from all social and economic segments of the community
 * Ability to handle conflict professionally and manage conflict resolution in a timely manner
 * Previous customer service, sales or related experience
 * Knowledge of computers
 * Proficiency in Microsoft Office Suite with an emphasis in Excel preferred
 * Must be able to work flexible hours including evenings, weekends, and holidays
 * Able to learn and understand YMCA membership operating system and call center software

## Description

YMCA Engagement and Solutions Business Services Center

 * Performs business functions:
 + Membership
o Sales, Cancels, Refunds, Adjustments (upgrades, downgrades)

 + Program
o Registration, Cancels, Transfers, Refunds, Adjustments, Add-ons

 + Billing
o Recurring draft management, Annual and Semi-annual membership, Corporate, Third-party, Grants

 + Insurance Memberships, such as Silver Sneakers
o Registrations, Cancels, Maintain members and review monthly for accuracy

 + Specialty Memberships, such as Group Homes, Foster Families and Veterans
o Sales, Cancels, Maintain members and review monthly for accuracy

 + Account Management
o Proactively update expiring methods of payment, Update account information as requested, Review membership accounts for compliance

 + Open Doors
o Process requests, Review paperwork for compliance, Proactively update expiring applications

 + Reporting
o Provide failed draft report to Call Center, Provide expired credit card list to Call Center, Provide program rosters to Centers for youth sports, camp, BASE and aquatics

 + Performs outbound calls to members and program participants to handle account updates, recovery of failed drafts or returned payments, updating and/or renewing Open Doors, and any other business function needed.
 + Efficiently produces queries and reports with accuracy, including those used to generate mailing information.
 + Performs business functions with accuracy and efficiency.

 * Adapts and quickly assimilates new and refreshed membership operating systems/applications as implemented within the YES Center.
 * Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor.
 * Continually enhances knowledge of membership operating system and YMCA standards in order to achieve departmental success and professional growth.
 * Provides excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff.
 * Process Business Services Intake forms from Family Centers.
 * Field inbound calls as a back-up to the Call Center in times of higher than expected volume.
 * Ability to work towards common goals and objectives in a collaborative and team-centered environment.
 * Perform all duties, tasks and projects as assigned by supervisor.
 * Assists with other projects as needed and participates in all staff meetings and/or related meetings.
 * Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor.
 * Ability to work mornings, evenings, weekends and holidays.
 * Works assigned schedule as determined by supervisor.