> Markdown version of [/jobs/ext/3475854-technical-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/3475854-technical-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Product Support Specialist - **Company:** Life Fitness - **Location:** Schaumburg, IL, United States - **Experience:** Expert - **Salary:** $70,500.0 - $100,300.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Collaborative Software, IPTV, Microsoft Office, Software Tools - **Published:** September 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=14b45975e46e9dc8 ## About the Role * Associate or technical degree in IT, Electronics, Engineering Technology, or a related field, or equivalent experience. * At least 5 years of experience in technical support, field service, product support, engineering support, or a similar technical role. * Strong troubleshooting and problem-solving skills. * Hands-on experience working with electronic, electrical, mechanical, IT, or related technical systems. * Strong organizational skills and the ability to manage multiple projects and deadlines. * Good communication skills and the ability to work effectively with different teams. * Comfortable working with Microsoft Office and other business or technical software. * Comfortable working with online systems such as ticketing tools, knowledge bases, and collaboration platforms. * Willingness to use AI tools responsibly to improve productivity, research, documentation, and problem-solving. * Ability to work effectively with teams and partners around the world. * Strong written and verbal English communication skills. * Ability to work from both Rosemont and Schaumburg, Illinois locations. * Willingness to travel up to 15%. Experience with any of the following is preferred: * Fitness equipment * Field service or installation * Electronics or electrical systems * Mechanical systems * IT and networking * IPTV, AV, or television systems * Technical training * Technical documentation * Product development or new product launches, * Hands-on and enjoys working with products. * Curious and likes figuring out how things work. * A problem solver who can troubleshoot issues and find practical solutions. * Organized and able to keep projects moving. * Collaborative and comfortable working with different teams. * A strong communicator who can explain technical information clearly. * Customer-focused and understands the importance of supporting the people who install and service our products. ## Description * Support new product development projects by providing input on installation and service requirements. * Work with Engineering and Product Management to identify and address product installation and service issues. * Participate in product reviews, project meetings, and new product launches. * Help coordinate project tasks, meetings, and follow-up items. * Provide technical support to technicians, installers, service teams, and business partners. * Help troubleshoot technical and product-related issues. * Identify recurring problems and work with the appropriate teams to find solutions. * Create and maintain technical support materials such as troubleshooting guides, service procedures, FAQs, and installation information. * Help develop technical training materials, product demonstrations, and service or installation videos. * Work with teams around the world to make sure new products are ready to support at launch. * Provide feedback from the field to help improve product quality, serviceability, and the customer experience. * Stay current on new technologies and Life Fitness products. ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Building Software for Overlooked Markets - Ryan Sinnott](https://www.wearedevelopers.com/videos/2151-building-software-for-overlooked-markets-ryan-sinnott) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)