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# IT Representative (Part-time)

- **Company:** Hornets Basketball, LLC
- **Location:** Charlotte, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Area Networks, Microsoft Operating Systems, Serial Communications, Software Engineering, TCP/IP, Wide Area Networks, Wireless Networks, Malware, Computer Equipment, Information Technology, Network Support, Wireless Technologies
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2b558cc61a473026

## About the Role

* Associate degree in Computer Information Systems or related field, plus 2 years of IT experience (equivalent experience may be substituted for education).
 * Flexible availability, including evenings and weekends.
 * Proficiency with Windows operating systems.
 * Ability to diagnose and resolve technical issues quickly.
 * Reliable transportation and mobile communication access.
 * Working knowledge of networks, including TCP/IP, DNS, DHCP, LANs, WANs, and wireless technologies.
 * Familiarity with serial communications, video systems, and broadcast technology preferred.
 * Strong work ethic and dependability.
 * Excellent interpersonal and communication skills.
 * Strong time management and organizational skills.
 * Detail-oriented with a high level of accuracy.
 * Ability to follow direction and work independently with minimal supervision.
 * Adaptability in a fast-paced, dynamic environment.

## Description

* Track, document, and resolve all helpdesk requests using the ticket management system.
 * Assist with the setup, operation, and troubleshooting of statistical equipment during Hornets home games.
 * Provide technology support for concerts, family shows, and other live events.
 * Relocate and configure computer equipment throughout the building.
 * Install, configure, and troubleshoot PC hardware and Microsoft operating systems.
 * Prepare and test game-day PC hardware and components several hours before events.
 * Respond to virus, malware, and other security threats while implementing preventative measures.
 * Provide general network support, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless systems.
 * Support NBA Stats system and other video/computer-related platforms.
 * Assist media, staff, and guests with connectivity to wired and wireless networks.
 * Work with IT Services staff, Stats crew, and "game night" technology teams to ensure smooth event operations.
 * Safely handle network data, serial, and video cabling.
 * Troubleshoot and resolve hardware/software issues in a timely manner.
 * Maintain flexibility to work weekends, evenings, and game/event schedules.