> Markdown version of [/jobs/ext/347691-technical-support](https://www.wearedevelopers.com/jobs/ext/347691-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support

- **Company:** Novelus Ltd
- **Location:** Stoke-on-Trent, UK
- **Experience:** Expert
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy
- **Published:** June 20, 2026
- **Apply:** https://find.jobs/jobs-near-me/technical-support-burslem-staffordshire/2828562453-2/

## About the Role

* Over 5 years experience in a technical role.
 * Science based qualifications preferably to HND or degree level
 * Excellent computer proficiency (MS Office Word, Excel and Outlook)
 * Ability to work under pressure and meet deadlines.
 * Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

## Description

Technical Suport needed for our Stoke on Trent based customer.

As Technical Support you will be responsible for:

 * Application for & maintenance of all product certifications such as WRAS, Watermark, NSF etc.
 * Arrange and co-ordinate samples for external 3rd party testing & assist in keeping projects on track.
 * Report results using standard technical procedures where necessary.
 * Run the artwork change process.
 * Support the Customer Service Team with Technical Advice and customer enquiries.
 * Assist with routine & process/product development testing where necessary.


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)