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# IT Support Engineer

- **Company:** Luminite IT Services Ltd
- **Location:** Stoke-on-Trent, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Networking Hardware, Network Protocols, Data Logging
- **Published:** June 20, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c5737e0ba167d20b

## About the Role

Do you have a valid Driving License license?, Do you have experience in Windows?, Do you have a GCSE?, * Be motivated by opportunities to expand knowledge, demonstrate expertise, and consistently produce high-quality work.

 * Enjoy focusing on accuracy, stability, and problem-solving, while providing excellent support.
 * Be described as cautious, systematic, logical, methodical, diplomatic, patient, stable, and consistent.
 * Value quality, accuracy, and customer satisfaction.
 * Have a passion for technology and innovation.
 * Possess excellent communication skills, both verbal and written.
 * Have experience in a similar IT support role, or equivalent.
 * Be capable of working independently, assessing risks, and escalating issues/faults when necessary.

Essential Requirements:

 * Minimum of 3 years' experience working as an IT support field engineer.
 * Strong experience supporting Windows-based operating systems and Active Directory.
 * Proficiency with Microsoft 365.
 * Hands-on experience with networking equipment and a solid understanding of networking protocols.
 * Full, clean UK driving license and access to a vehicle., * GCSE or equivalent (preferred), * technical support: 3 years (required)

## Description

* Answering calls and logging support tickets.
 * Monitoring and responding to emails/support tickets in a timely manner.
 * Processing and resolving technical requests, or escalating when necessary.
 * Engaging in technical project work as required.
 * Performing office tasks such as receiving and managing deliveries.
 * Managing administrative tasks.
 * Collaborating with customers to identify IT issues and recommend appropriate solutions.
 * Keeping accurate logs and records of customer queries and issues.
 * Visiting customer sites to install, troubleshoot, and repair various systems.


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