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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Engineer - Berkshire - **Company:** T Tech - **Location:** Slough, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Monitoring of Systems, Issue Tracking Systems, Microsoft Software, Windows Servers, Azure Active Directory, Computer Network Technologies, Software Troubleshooting, Microsoft InTune - **Published:** June 20, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=3c84eb0afc13cef5 ## About the Role Do you have experience in Root cause analysis?, Have strong knowledge of the Microsoft stack, including Microsoft 365, Azure AD, Intune, Entra ID, Windows Server and core networking fundamentals Thrive in a client-facing environment Communicate technical concepts clearly and professionally to both technical and non-technical stakeholders Enjoy ownership and accountability Work well independently while contributing to a wider technical team Take pride in delivering high standards of service ## Description If you are an engineer who enjoys autonomy, visibility, and building trusted client relationships, this is an opportunity to step into a genuinely impactful position. We are looking for a confident and technically capable Field Engineer to support key clients across Berkshire and Wiltshire. This is not simply a reactive support role. You will be relied upon to maintain stable, high-performing environments while acting as a trusted technical partner to your clients. You will serve as the link between client sites and internal teams, combining strong troubleshooting capability with clear communication and excellent service delivery. What Your Day-to-Day Will Look Like You will be part of a collaborative team, supporting our strategic client accounts. * Managing escalated technical support tickets from 1st Line, resolving more complex issues * Conducting thorough root cause analysis rather than applying short-term fixes * Supporting users remotely and attending site visits when required * Providing clear technical guidance and practical solutions to end users * Accurately documenting incidents and resolutions within the ticketing system * Monitoring system performance and proactively identifying areas for improvement * Contributing ideas to improve processes and overall service delivery Why Join T-Tech? We are building a team of people who care about quality, ownership and doing the right thing. At T-Tech, you will: * Work with clients who value expertise and partnership * Be trusted with responsibility, not micromanaged * Contribute ideas that genuinely influence how we improve * Develop your technical and professional skills in a growing organisation * Be part of a collaborative, high-performing team We believe in creating an environment that is both challenging and rewarding. 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