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# Junior Data Analyst

- **Company:** Money Expert
- **Location:** Blacon, UK
- **Experience:** Starter
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, SQL Databases
- **Published:** June 19, 2026
- **Apply:** https://find.jobs/jobs-near-me/junior-data-analyst-blacon-cheshire/2824888126-2/

## About the Role

We're hiring for analytical ability and mindset, not a specific job title. You may come from one of several backgrounds all are welcome:

 * Direct experience in dialler management, campaign configuration, or contact centre analytics
 * Workforce Management (WFM) or contact centre reporting / MI analyst backgrounds
 * Data or operational analysts from financial services, utilities, insurance, or telecoms
 * Contact centre team leaders or ops coordinators ready to step into a specialist analyst role

No direct dialler experience? That's okay. If you're analytically strong and understand contact centre operations, the dialler-specific knowledge is something we can develop together.

Skills & Experience

 * Strong analytical ability confident reading performance data and translating it into clear recommendations
 * Understanding of contact centre operations, outbound KPIs, and campaign mechanics
 * Experience with dialler platforms or workforce management / reporting / MI tools
 * A proactive, problem-solving mindset with a drive to improve processes
 * Attention to detail and a compliance-conscious approach
 * Good communication skills you'll present findings to ops managers and senior leaders
 * Comfortable with Excel or similar tools; SQL or BI experience a bonus

## Description

Reporting to the Contact Centre Manager, you'll optimise outbound campaign performance, own data reporting, and use insights to drive continuous improvement across productivity, contact rates, and compliance., * Manage and optimise dialler configurations pacing, retry logic, call outcomes, and AMD settings

 * Build and maintain outbound campaigns accurately and to schedule
 * Monitor and report on key metrics: contact rate, conversion rate, abandon rate, and agent occupancy
 * Deliver clear performance analysis and actionable recommendations to operations and leadership
 * Ensure full compliance with regulatory and internal standards
 * Maintain system stability and respond quickly to performance issues or downtime
 * Identify opportunities for automation and process improvement
 * Work closely with Team Managers, Operations Managers, and Contact Centre leadership


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