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# Operational Support Administrator - Hire Controller

- **Company:** Cleveland Group (Hire & Sales) Limited
- **Location:** Doncaster, UK
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Operational Data Store, Data Management
- **Published:** June 19, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e6f603ba81e1e973

## About the Role

Do you have experience in Microsoft Office?, * High level of data input accuracy and attention to detail

 * Strong IT literacy, particularly Microsoft Office
 * Excellent communication skills
 * Strong organisation and time management
 * Self-motivation and ability to work independently
 * Collaboration and stakeholder coordination, * Hire/Site Accommodation: 1 year (required)
 * Hire Controller: 1 year (required)

## Description

The Operational Support Administrator provides high-quality administrative, planning, and coordination support to the Depot Operations Team. The role ensures accurate data management, efficient communication, and smooth operational processes that reflect the company's commitment to excellent customer service and operational excellence., Operational Administration & Coordination

 * Maintain and update the Operational Planner in collaboration with Depot Leadership.
 * Support the National Service Centre with service call-outs and allocation of labour resources.
 * Provide daily maintenance of stock and repair status data for the depot.
 * Track labour hours across systems and ensure accurate input for reporting - works orders.
 * Support project resource coordination for scheduled works, including collation of work-in-progress and ordering of required parts.
 * Manage gate logs, depot communications, and site enquiries.
 * Attend daily briefings as required.

Customer & Supplier Support

 * Respond to incoming calls/emails, filtering enquiries and resolving them in line with internal SLA guidelines.
 * Adopt a customer-centric approach aligned with the "Cleveland Can" attitude.
 * Support damage revenue processes.
 * Coordinate with hauliers and suppliers when required, ensuring accurate documentation return.

Data & Reporting

 * Gather and issue monthly and YTD performance indicators.
 * Ensure accuracy of all operational and stock-related data entered into internal systems.
 * Maintain and organise office data, digital files, and operational tracking logs.

Health & Safety & Compliance

 * Adhere to current health and safety legislation and complete all required training.
 * Promptly raise any health and safety concerns through appropriate reporting channels., Key Results Areas / Objectives
 * Ensure the smooth running of operational administration with timely and accurate processes.
 * Deliver excellent customer service to internal and external stakeholders.
 * Maintain accurate, up-to-date operational data.
 * Support improvements in efficiency, communication, and operational visibility.
 * Demonstrate initiative, ownership, and a solutions-focused mindset.


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