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# Helpdesk Administrator

- **Company:** Totalis Solutions Ltd
- **Location:** Belfast, UK
- **Experience:** Experienced
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Spreadsheets, Databases, Microsoft Office, Data Logging
- **Published:** June 19, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=6ef2919620667035

## About the Role

The successful candidate will be able to work independently and as part of a team, have excellent problem-solving skills, and be able to handle multiple tasks at once.

Salary: Negotiable depending on experience

The ideal candidate will have experience in a property maintenance or related environment, and will have a good office experience with the ability to multi task as part of a small team.

Strong admin and IT abilities are essential together with a confident & professional approach., * Highly organised with meticulous attention to detail

 * An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients
 * Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and maintained to clients
 * Ability to analyse figures with good arithmetical skills
 * The ability to work independently and with minimal supervision
 * The ability to multi-task, prioritise and remain calm under pressure
 * Excellent IT skills, and proficient with MS Office Word, Excel, Outlook

Experience Required:

 * 2 years in office experience in a similar environment.
 * Ideally previous experience in a property maintenance or related area (although not essential), * GCSE or equivalent (preferred)

Experience:

 * Helpdesk: 2 years (preferred)
 * Customer service: 2 years (preferred)

## Description

* Scheduling direct labour and subcontractors as required to ensure timely completion of tasks.
 * Providing full administrative support and duties for the team
 * Logging planned, reactive and quotation calls on database
 * Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required
 * Monitoring of jobs status to ensure KPIs are met
 * Collation and completion of engineers paperwork, and inputting timesheet hours on database
 * Create word documents, spreadsheets or reports to management requirements
 * Creation and updating of client and management reports on a daily/ weekly/ basis as required
 * Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
 * Assist managers with the production of project specific documentation to ensure deadlines are met.
 * Creation of submissions and invoices, in agreement with client specific requirements
 * Logging of Jobs, Preventative Planned Maintenance and Reactive
 * Any other duties as deemed appropriate.


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