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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Manager FTC - Homebased (UK) - **Company:** Health Partners - **Location:** UK (Remote available) - **Salary:** £30,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Data Logging, Performance Monitor - **Published:** June 19, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4ffa14ce8cee48d0 ## About the Role Do you have experience in Microsoft Word?, * People Management experience in a team-oriented workplace * Must be able to effectively communicate verbally and in writing to a high standard * Proven analysis and problem-solving skills * Experience prioritising a complex workload * GSCE's grades 4 - 9 in English and Maths * Proficient use of Microsoft Office such as Outlook, Excel, PowerPoint, Word and Teams is essential for this role ## Description Are you an experienced people manager who thrives on coordinating teams, driving performance, and keeping operations running smoothly? Join us as a Network Manager on a fixed-term maternity cover contract and take the lead in managing our UK-wide network of Alcohol & Drug Technicians, ensuring high-quality service delivery and strong nationwide coverage. In this role, you'll oversee the day-to-day performance of the network, monitoring response times, identifying gaps in coverage, and taking action to maintain service standards. You'll build strong relationships across the business, working closely with teams such as Client Services, Training, and HR to ensure the network is fully supported and aligned. You'll play a key role in developing and engaging a dispersed workforce - leading recruitment, onboarding, training, and ongoing development, while creating initiatives that keep the network connected and motivated. Alongside this, you'll analyse performance data, manage escalations, and drive continuous improvement across operations. This is a role for someone who takes ownership, communicates confidently, and enjoys balancing people leadership with operational delivery. If you're motivated by making a visible impact and leading a high-performing, nationwide team, this is an opportunity to step into a pivotal role within a growing organisation. What you'll be doing People Management * Working with the Client Services Team to identify any gaps or concerns in the network * Responsible for managing the production of internal reports to identify the networks response time, errors and general performance to swiftly resolve any areas of concern * Plan for future recruitment in the network and resource requirements based on current and future contractual requirements and response times/SLA * Manage the recruitment/onboarding process to cover areas including technician vacancies and screening * Arrange and carry out onboard training and ongoing refresher training * Ensure all HR processes are adhered too - including Right To Work interviews and formal probationary reviews * Oversight and management of technician expenses and claims - dealing with any areas of concerns as needed * Oversee annual audits, using it as an opportunity to engage with the technicians as well as ensuring continuous competence and monitoring compliance * Respond to any areas of concerns raised by the Client Services Team around conduct of technicians and engage with HR for support if needed * Ongoing proactive initiatives to improve the engagement of the network (listening groups, email updates etc) * Oversee the Drug and Alcohol testing conducted by the clinicians * Point of contact for approved network comprising of Drug and Alcohol Technicians, Occupational Health Technicians, Nurses and Advisors * Proactively communicate update and changes in procedures ensuring awareness of our field network and office based employees * When compliance problems arise, conduct investigations to discover the roots of the issue * Examine and improve auditing processes to prevent compliance issues or resolve them in a timely manner * Responsible for reviewing processes/documentation and rolling out any changes needed * Work with the Central Stock Team on the management of technician stock and how we can further develop/improve this as the network continues to expand * Support the Director with external audits * Collate, maintain, and update evidence for external audits * Skilfully articulate business requirements to the team * Ensure team reviews and appraisals are completed within the due review dates * Responsible for inducting new members as they join the team, identify training needs * Facilitate meetings as appropriate Reporting /Performance * Continuous communication with other internal departments and stakeholders to provide client information and ensure that customers receive excellent customer service. * Act as a point of contact for escalated queries and complaints, adhering to timescales set within the complaints procedure. * Oversee and analyse performance reporting such as Call-Out KPI, Decline Log, CT Utilisation, Error Log, Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours. Any applications from individuals who are not able to meet these requirements will unfortunately not be considered. 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