> Markdown version of [/jobs/ext/348620-1st-line-tech-support](https://www.wearedevelopers.com/jobs/ext/348620-1st-line-tech-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 1st Line Tech Support

- **Company:** Honeycomb Jobs Ltd
- **Location:** Bangor, UK
- **Salary:** £36,213.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Microsoft Desktop Optimization Pack, User Accounts
- **Published:** June 19, 2026
- **Apply:** https://www.honeycomb.jobs/jobs/1st-line-tech-support-bangor-bbbh64640/

## About the Role

* Educated to HNC level in an ICT qualification or equivalent

OR

 * 2 years relevant experience

AND

 * 1 years' experience of working on an ICT related helpdesk

 * 1 years' experience of working with Microsoft desktop applications
 * 1 years' experience of hardware troubleshooting

## Description

Honeycomb are delighted to be working with the Ards and North Down Borough Council to recruit a 1st Line Tech Support. This role will be based in Bangor and is temporary for 3 months., As a 1st Line Tech Support you will support users across the organisation, and work alongside the Digital Services team., * Provide day-to-day support for the Council's ICT and AV systems.

 * Respond to and troubleshoot IT service desk incidents and requests.
 * Escalate complex technical issues to second-line support when necessary.
 * Perform routine system administration tasks.
 * Install, configure, and maintain hardware and software.
 * Support the setup and maintenance of audio-visual equipment.
 * Manage and update user accounts in Active Directory.
 * Maintain telephone system and switchboard user records.
 * Assist with ICT asset management and ensure compliance with ICT policies.
 * Work collaboratively with the Digital Services team, providing cover and support as required while adhering to health, safety, and equality standards.
The Person


## Related Videos

- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)